SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently gave away three of these jewelry cases as gifts, along with a pair of earrings. I was so impressed by the case that I ended up getting one for myself! It's the perfect size for travel - not too big, not too small. Everyone who received it, from teens to adults, absolutely loved it. The velvet material is smooth and seems really high quality. It turned out to be a great gift choice.
I purchased this jewelry case for my granddaughter, and she was thrilled with it. It's conveniently small enough to fit in a suitcase, yet it's spacious enough for all her jewelry needs. The color is really nice, too. I'm even thinking of getting one for myself!
I bought this for my stepdaughter who's always on the move. It's such a practical item for keeping her jewelry safe and handy. The quality exceeded my expectations, and it looked very classy when I added a pair of earrings to it as part of the gift.
I bought this jewelry case for my travels because I was tired of my earrings and necklaces getting tangled. It's perfect for my needs, offering enough space for a few necklaces and several earrings. It comfortably held all the jewelry I wanted to bring along. The velvet material feels great, and I'm totally satisfied with my purchase.
This is a lovely, thoughtful gift for anyone who travels. It can hold earrings, necklaces, rings, and is easy to pack. It keeps all your jewelry organized!
I bought several of these jewelry cases in different colors to give as gifts and was really pleased with the quality.
The case is beautiful and feels high quality. I like that the two pieces in the tray are movable and can be removed if needed.
I absolutely love this jewelry case! The color and fabric are just as they appeared in the picture. I particularly appreciate the foldable mirror flap in the middle, which helps keep the jewelry in the top separate from the bottom section during travel.
I can fit a lot of jewelry in my small box! The zip-up style is perfect for traveling, and the velvet box is both pretty and comfortable to handle.
This jewelry travel box is gorgeous. I ordered and gifted four of them, and everyone absolutely loved them. They're super quality and hold quite a bit of jewelry. I'm really pleased with this purchase.
After giving one as a gift, I liked it so much that I'm planning to buy one for myself too. It's the perfect size and its organization features allow for storing many pieces in a compact space. Really handy!
The pink color is just perfect, exactly like the online picture. It feels luxurious and soft. The quality is great, with no issues with the zipper or inserts.
I bought this for my daughter who'll be traveling abroad. She really likes it! It can hold quite a bit of jewelry, which is great for staying organized.
I gave this to my mother as a birthday gift for her upcoming cruise. It's a practical and functional gift idea for anyone who travels frequently.
I like this jewelry box because I don’t carry a lot of jewelry and needed something safe. This box is just the right size, with places for rings, necklaces, and small earrings. It has two compartments, which are very convenient.
This jewelry box is the perfect size, exactly what I’ve been looking for. It's easy to toss in a purse or carry-on, ideal for trips without worrying about tangled jewelry.
The item seems to be of good quality (though I just got it) and is perfect for traveling with jewelry. I plan to order more as they will make great gifts. Definitely recommend this!
It's well-made and very packable. I wish I had read the description better though, they are quite small. But two of them work well for a week's worth of pills, morning and night.
I bought this lovely jewelry box for my daughter as a birthday gift, and it's absolutely perfect!
Love the velvet feel of it, it's small and classy. I plan to gift some to my friends soon. 💗
This is even better than I envisioned, and it's beautiful! The different compartments are great for keeping my jewelry organized and untangled.
Just gave this to my daughter for her birthday and she loved it. The color is gorgeous and it feels high-end.
The quality is nice and it holds a good amount for its small size.
I gave this to my daughter for her semester abroad in Italy. It held all her jewelry and was great for traveling. Now she's using it at college.
Got this for the girls in my group who travel and they loved it! The color selection is great too.
Purchased these as gifts for coworkers. Very pretty colors and the perfect size for travel.
This is a great little jewelry box for travel. Love the color options too.
My Daughter loved this precious jewelry box. It was great for her small earrings and bracelets.
It's small, so for necklaces and rings, consider getting the larger one.
My daughter has one and loves it! She bought one for me for my upcoming travels and I'm so excited. The holder is perfectly sized and holds the right amount of jewelry for travel. Great product.
I have a lot of rings and this one has more slots than most. It looks cute, fits a lot for its size, and the price is incredible. It would make a great gift as well.
I bought these for my three granddaughters and they loved them. I chose three different colors and all of them were very pretty.
My wife loves it, it's great for traveling.
This is just the right size for a week or less getaway when you don't need to take a lot of bulky jewelry. It fits nicely in my bag, is very sturdy, and protects what's inside. It stays open for use as a jewelry box while away, and the hooks are great for keeping necklaces from tangling.
Gave it as a gift to my adult daughter and she was thrilled with its size for carrying jewelry while traveling.
I ordered these for my daughters-in-law, and I'm very pleased. They're a nice size for travel and well-made to keep jewelry in place.
Bought this for my boyfriend's Mom who travels a lot. Perfect size and the zipper seems really good. Might buy one for myself. Great quality for the price.
Bought this as a gift, and the recipient (a frequent traveler) LOVED IT! Well-made and the perfect size for travel.
Purchased this for a work secret Santa and was impressed with the quality. Perfect for traveling and feels luxurious.
Beautiful item, well made and excellently designed for its purpose.
Perfect size and nice quality.
Our daughter loved this as a Christmas gift and used it immediately for her travel.
These jewelry boxes are cute and luxurious. Great for travel, and the zipper keeps everything secure. Bought several for Christmas gifts.
Purchased as a gift. The size is accurate and there's room for all types of jewelry.
This is my second purchase for gifting. Perfect for keeping jewelry together while traveling. The storage is well-designed and the faux velvet is plush.
More spacious than expected - love the hidden necklace compartment. The zipper seems durable. Overall, a pleasant surprise!
Elegant looking and perfect for storing jewelry. Ordered the blue one.
Love my travel jewelry holder. Made of Velvet material with perfectly sized compartments for all my jewelry for the next trip.
Good space, small size for packing, love the light green color, and the fabric is super soft.
Great for use in your carry-on bag. Sturdy and space-saving.
Great quality, super cute, and just the right size. Gave it to my jewelry-loving sister as a gift and she adored it!
Exactly as described. It's smaller than I expected, but still deserving of a 5-star review.
My wife loved it! Perfect size for our upcoming trip. Looks very nice and seems well made.