SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased these clippers as a secret Santa gift for a co-worker in our floral shop, knowing she needed new ones. They proved so effective that my boss ordered six more pairs for the entire shop. Many of our elderly colleagues with arthritis have found these clippers lightweight and efficient for cutting through all sorts of materials. Their design is effective, and despite the packaging having an oddly 'Lost' show-like appearance, I'm pleased with the decision to keep them.
Our search for an effective pruner led us to these, perfect for my wife who has small hands. They feature a ratcheting action which significantly eases the grip and reduces the force needed for thicker branches. Despite being made of metal, these pruners are surprisingly lightweight, even lighter than our previous plastic/composite ones. The lock is conveniently accessible and easy to use, complemented by a lever action grip that enhances the ratcheting feature. Overall, these pruners exceed our expectations. They are user-friendly, durable, have very sharp blades, and are extremely lightweight. Offering great value and high quality, they have earned a 5-star rating from both my wife and me.
Having used these clippers extensively over the past few months, I am genuinely impressed. This is my first experience with ratcheting clippers, and the feature has been outstanding for handling large or dense branches. As someone with 73-year-old hands, the ease of cutting through tough limbs, such as a row of weed trees and dense patches of raspberries and blackberries, has been a relief. In a suburban area where I need to cut limbs into smaller pieces for trash bag disposal, these clippers have significantly reduced the effort needed. Previously, I used non-ratcheting Fiskars clippers, which eventually broke due to the force required for larger branches. With these new clippers, the ratcheting feature means I don't need to apply as much force, making them a great addition to my gardening tools.
The unique bright yellow color of these gardening tools is highly appreciated, as it stands out against the typical black and green tools, making them easy to locate when switching between tools. A noteworthy aspect is their locking mechanism, which unlike some clippers that lock automatically, operates only when the user intends to, adding to their convenience.
As an apartment renter with arthritis, these shears were effective for trimming vines near my parking area, though their length limited reach for higher areas. The locking clip, designed with two sides, posed some difficulty due to my arthritis, but the handle itself was notably comfortable.
Perfect for cutting rose stems for home decoration.
Easy to use and unlock, hoping for longevity over frequent replacements.
Impressed with the clean cutting of various plants right out of the box.
Requires minimal pressure for thick branches and is durably built.
Requires force to open after each cut, which is inconvenient.
Almost pain-free usage for those with arthritis.
Smaller than expected but cuts efficiently. Locking feature is helpful.
Comfortable to hold and easy to use.
Ratcheting feature greatly assists those with weaker hands.
Bright color for easy visibility. User-friendly locking mechanism.
Small, hand-friendly, and appreciated enough to gift to friends.
Fulfills specific gardening needs.
Sturdy, cute, and effective for small gardens.
Loved by a user for her flower bed maintenance.
Handle design makes it a superior trimming product.
Suitable for renters with arthritis, though the locking clip could be more arthritis-friendly.
Highly efficient for cutting down numerous plants quickly.
Compact and effective for personal use.
Ideal for elderly users, easy to cut small branches with slip-resistant handles.
Comfortable and robust for use.
Quality pruner at a reasonable price.
A useful, long-lasting gardening tool.
Invaluable for cutting larger branches with ease. Ratcheting mechanism works smoothly.
Excellent service and product, easy to use.
Suitable for users with small hands.
Effective for cutting branches in various garden types.
Durable and budget-friendly for cut flower business. Lock opens easily but not a major issue.
Comfortable on the hands and simplifies the job.
Affordable and effective for gardening tasks.
Efficient and easy to use pruner.
Lighter than expected, but cuts well and is easy to handle.
Highly praised by an avid gardener neighbor.
Useful for clipping branches at hunting blinds.
Excellent for elderly users with arthritis, more effective than painkillers for gardening.
Seems well-made and suitable for gifting. Yet to be used.
Sharp blade and efficient ratchet action.
A great gift option. Lightweight, comfortable grip, and a sharp blade. Worth the price.
Effective for trimming garden vegetables.
User-friendly, but could benefit from being sharper.
Heavy-duty and ideal as a gift for those with arthritis.
Sharpest and easiest pruner used in a decade. Comfortable grip, though padding could be softer. Ratchet function is unpredictable, hence a 4-star rating.
Ergonomic grip, effective for trimming larger branches, and overall excellent quality.
Simplifies pruning with clean and easy cuts.
Comfortable and efficient for smaller hands, may not be as suitable for larger hands.
Quality construction, but the plastic locking mechanism seems flimsy and difficult to operate.
Ideal for those seeking shears gentle on the hands. Comfortable grip, no soreness after prolonged use, and well-constructed.
Fantastic for shaping flowers for vases, cuts effectively, easy to handle, and lightweight. Strongly recommended.