SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What's great is that they are not made of styrofoam; they have a puffy jacket-like material, providing more confidence in faucet protection. Unlike styrofoam, they withstand weather conditions. They are incredibly easy to put on with an attached Velcro fastener. I've used them through two freezes, and they held up perfectly.
They have endured windy, rainy, and frigid days without showing any wear. These covers are a worthwhile investment, as you may never need any other type of faucet covering. They look much better than bags or towels, which some neighbors use.
They fit some faucets better than foam covers with hard frames and are simpler to install. It's too early to assess their durability, but they occupy minimal storage space compared to foam covers. The Velcro straps ensure a snug fit over the faucets.
I purchased a set for my house project, and they make it effortless to access my exterior water bib.
This product performed exceptionally well, demonstrating durability and ease of installation.
This product is not only easy to install but also highly durable, offering excellent protection for outdoor faucets in winter.
I bought these for my mom to replace similar covers I purchased a few years ago. I can't speak to their durability yet compared to the previous brand, but so far, they are working well.
I bought these to protect my outdoor faucets, and I appreciate how the straps seal around the faucet. Although the pouch itself could be thicker, it's still a reasonable choice price-wise. I recommend purchasing them.
These covers are easy to put on and so far, they have resisted wind and water. They are a much better alternative to unsightly styrofoam covers that often come loose.
The package arrived sealed securely, and it's easy to figure out how to use them. They take no time at all to put on your outdoor faucets.
These covers are nice and provide reliable protection for outdoor faucets. The reflective tab makes the faucet easy to spot.
I purchased these to accommodate faucets placed too far to the side of the house for traditional foam covers. They seem thick and insulated, giving hope for freeze protection.
This cover effectively safeguards your faucet from freezing during the winter, thanks to its waterproof material. I highly recommend it.
I placed them over the tap faucets and secured them easily. Just remember to snug them up against the outside wall. I gave it four stars because they are slightly long for our taps, which might not matter but creates a small dead space. However, this could be an advantage if your tap protrudes further from the wall than standard taps.
These covers are superior to the foam ones and easier to use.
So far, I'm satisfied with everything about this product. The real test will be this winter, but it seems to fit and cover much better than the alternative options.
These covers are excellent for cold winters. I use zip ties to secure them, although the Velcro is sufficient.
This outdoor faucet cover is easy to apply, large enough to fully envelop the faucet, and the Velcro securely holds it in place. It's well-made and highly recommended.
This is a good-quality cover that should perform as advertised.
These covers prevent outside faucets from freezing in winter, working very effectively.
They are easy to put on and offer good insulation.
These covers fit well, are of good quality, and meet my expectations.
I decided to replace a plastic cover with a plastic pull cord, and although it didn't seem very thick, I doubled up on it just in case. So far, it's been working well.
I had a brick wall that wasn't completely flush, making generic covers unsuitable. This cover, however, fit perfectly and could adapt to the irregular wall and hookup. It seems durable and capable of withstanding the challenging outdoor weather in Texas.
While the product isn't very thick, it serves its purpose well. I needed a longer cover for one spigot, so I layered one inside the other, and it should work fine. The material appears to be of good quality.
They work great, and the reflective strip is a nice touch.
I haven't tested them in extremely cold weather yet, but they should work well.
They are easy to use and work effectively in the winter.
I appreciate the ease of use, which surpasses the hard-formed models.
These covers work great and are incredibly easy to use.
I liked the way the faucet cover attaches securely.
I switched to these from wrapped faucets. They are easy to install, and so far, they have held up well. However, I haven't experienced freezing weather to test their durability yet.
Be cautious as your dog or other animals can potentially remove them.
I would have given it five stars, but one of the straps broke within a week.
They are much easier to put on outdoor faucets compared to styrofoam covers, and they performed perfectly during the freezing winter days.
I received the product just yesterday, but it's simple to place on my outdoor faucets. It seems like it will effectively protect the water from freezing, although I can't confirm this yet since there hasn't been a frost.
These faucet covers worked perfectly for us. I'm glad there were two in the pack for both faucets. They are easy to install and seem like they will last for many years.
I used them in 10-degree F weather, and while the water did freeze in the pipe briefly, it didn't freeze long enough to damage the pipe. They are great for milder freezing conditions.
The part that covers the faucet fits perfectly, and the Velcro ensures a snug fit. I'm very pleased with the appearance and quality of this product.
During several days of below-freezing weather in Georgia, these faucet covers performed beautifully.
I adore these covers. They are incredibly easy to put on, take off, and store. Their reusability is definitely a plus.
Installation is a breeze with the Velcro strap and the soft insulated bag that effortlessly fits over outdoor faucets. It's fully adjustable for depth and circumference, which is a convenient feature.