SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my second time buying this stand because my dog damaged the first one. It's very durable, and the wooden bottom prevents sliding. The cats love it, especially with catnip spray. It's easy to assemble with just two screws and two dowel pieces for the base.
My big 16-pound cat used to damage our furniture, but this scratching post is strong enough to support his weight and he loves using it to stretch. The first one I bought lasted about six years before needing replacement. I highly recommend this product; my cat does too.
All my cats, including my four-month-old kitten, adore this scratching post. I added a toy at the top to attract the kitten at first, and now it's the only thing she scratches. It's the perfect height for cats to stretch fully, has a great weight, and doesn't tip over. The quality and price are excellent.
I bought this to prevent my cats from scratching my couch, and it's working well. It's tall enough for larger cats, and the base is wide, making it stable. It was easy to put together and seems durable.
We've had this scratching post for a long time, and it's still in great shape. It withstands a lot of use and doesn't look worn out. We did have to apply catnip tea to get our cat to use it, but now he loves it.
We have these posts both upstairs and downstairs for our three cats. One of our cats is quite large, but the post holds up well to his use. They are durable, and we've chosen different colors for each level of our home.
I needed a replacement for my cat's old post and found this one to be even better. It's a bit taller, perfect for larger cats, and has a stronger base. It blends well with our furniture and keeps my cat from scratching the couch.
My cats really enjoy this post. I applied catnip to it initially and redirected them from the furniture to the post. They've almost stopped scratching the furniture now.
I bought the gray version for my sunroom, and my hefty adult cats love it. It's very stable. My husband even added a flat perch on top, and one cat is always lounging on it.
This is my second purchase of this scratching post. My cat really enjoys it, and I even got one for a family member. It's been great for keeping the cats off the furniture.
The height of this post is perfect for any cat, even large breeds like Maine Coons, to fully stretch while scratching. It's very stable standing upright, and you can also lay it horizontally for climbing.
It took some time for my rescue cat to get used to this post, but now she uses it daily. It's sturdy and suitable for both small and large cats. A very good purchase.
With 8 indoor cats, this is the best and most sturdy cat post I've ever bought. They use it constantly, and one loves to perch on it. I've had it for 10 months and plan to buy more.
The quality and construction are excellent. It was easy to assemble, and my cats love its height for full stretching. I would definitely recommend it and buy it again.
My cats love this cat tree. It was easy to put together and is better than other scratching posts I've had. It's sturdy enough for the cats to climb to the top without falling over. It's become our favorite.
The cats love it. The tower is sturdy and tough to knock over. Our kittens haven't managed to tip it over yet, but they're smart and mischievous, so it might happen eventually.
My cat loves this tall scratching post, perfect for her ability to reach up to 41 inches. It's worth every penny.
It's tall enough for my cat to fully stretch out and very stable. She loves it, and I love it for saving my couch from her claws.
My cat started playing with it even before I finished assembling it. The base is big enough for large cats, and it includes an extra ball for the toy.
My cats, Holmes and Moriarty, have been non-stop scratching on this post. It's stable, has four sides to scratch, and is reasonably priced for the quality.
This cat post is very attractive for the living room and worth the price. I used catnip and treats to attract the cats, and now they love sitting on top of it.
The post looks nice but ours arrived cracked. It has a different texture which my cats are still getting used to, but catnip helped. It's very sturdy.
Our previous post lasted three years. Flipping and remounting it gave it a second life. It has kept our furniture pristine.
The scratching post is sturdy, well-made, and stylish. My cat loves to jump around on it. Definitely a great buy, so much so that we bought another.
To stop my cat from scratching the couch, I placed this post in the problem area, and it worked! She loves it and it was easy to assemble.
This post is beautiful and of great quality. My cat climbed to the top and immediately started scratching. We both love it.
This is my second purchase of this post. Cats are naturally attracted to it and use it every day. I'd buy more.
The tall height allows cats to stretch and scratch, and its wide base keeps it stable. It's a great item, but watch out for the solid base as it can be a hazard.
My cats are very rough, but this scratching post has lasted for years. I've even bought one for my grandmother's cat.
This post has saved our leather couch from our cat's scratching. She now exclusively uses the post.
I have several of these posts, and they've lasted well. I've also given many as gifts to my friends with cats.
We previously had a beige one that lasted a few years. We bought a new one in a color that matches our house, and the cat loves it just as much.
After a year, this post is still holding up well against frequent use by my two cats. They prefer it over my leather furniture.
This post was a great replacement for our couch, which our cat preferred to scratch. We bought a second one for the rest of the house.
We have three female cats that regularly use these posts, so we bought another. They are very durable, much more than we initially thought.
This post is easy to put together and very sturdy. My four cats love it, and I've bought a second one for another part of the house. I highly recommend it.
As my cats grew, I realized a taller pole was better. They love stretching up high with their front paws on it.
This scratching post was easy to assemble and looks good in the home. My cat loves it, and I highly recommend it.
The wide base ensures stability, and it doesn't take up much space. I love it.
This is the best scratching post. My cat enjoys stretching and scratching on it.
My cat loves this scratching post. It's very stable and of great quality.
This post looks clean, is tall enough for big cats, and my cats love it.
This post is well-made and should last a long time. My cat seems to love it.
My cats always use this post.
It's sturdy and doesn't move when the cats use it.
This product is larger than I expected. I hope the cats will love it.
The first one was so effective that I bought a second. The cats love it.
Big and robust, effectively serves its purpose.
Seems like my cat loves this post
Like how this post matches my living room