SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't tried an aggressive dog yet, but it works at a distance of about 10 meters. Very practical.
seems to work, stopped my neighbours dog barking as soon as I pressed the sonic sound button
The best there is. Second I buy. I tested several models
Like the device. Works well
Dog training approver
Product as is in the images I review it from the inside and if the three sound outputs are functional I put it to the test it works at a distance of 10 meters the dogs listen to it but it is not something that I scared them they just get up and move away they don't run in fear but for the money it's fine thank you seller
All perfectly works ultrasonic quuk dogs shit in different directions, there is a flashlight, cord included. Can I use any charging from my smartphone or phone? Delivered on time without delay seller and recommended.
Arrived on time, exactly the ad, tested and works very well👍Recommended!
Is the same as the images, what I really liked was the speed of delivery. It is full of its function!
Not tested on dogs but one of my children says he hear the noise generated!!! Below two photos . The fire of the lighter is moving if i press the button.
I don't know how effective it is with several dogs, but it makes me Chihuahua pet shut up when he barks, it has a led light that helps in your walks and also has vibration as a cell phone when you occupy it and so you know it is working. I'll try it on the neighborhood dogs.
Very good product, works very well to drive away dogs. Good quality and price, arrived long before I expected it, very good delivery service.
The product is the same as in the image and it works. I would recommend to friends
A great product with powerful features
The construction is robust and with good finish, in addition the apparatus works well. The strap gives you an extra security when using it. I have been using it for a week and I am very happy. I recommend the purchase
Amazing without words. Better than I expected the quality of the product is premium
great tool for dog trainimg and stoping barking
Good product, working perfectly, until now I tried it and it works with dogs of all sizes, it should be noted that there are some that have no effect, it brings a lamp with good power to use when you walk and it is very dark!
Works with violent pit bulls
Good.
It is of very good material and its flashlight has very good range. The sonar it brings is also very good but I already occupy it for 1 week and very satisfied with this purchase
Goot product
Arrived today in perfect condition, I have already tested it works. Excellent
It works well and I have a test with my neighbors' dogs and if they stop barking at the moment it goes wonderfully
Super fast shipping, amazing product in its purpose, angry animals now respectful, satisfied.
It works wonderfully and I can go for a leisurely walk without being bitten by the dogs in the street. Feels good quality. Recommended.