SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a newcomer to foam rollers, I must say I'm impressed with this one. The quality strikes me as top-notch, and it's built to last. Despite some saying it's too soft, I find its firmness ideal - not overly rigid yet not too yielding. At around 160lbs, it supports my weight perfectly without collapsing. Yes, it slides a bit on hardwood floors, but that's to be expected with foam. The nubby design, mimicking fingers or palms, genuinely enhances the massage experience. Overall, a worthwhile purchase for anyone considering a foam roller
Having tried several foam rollers, this one stands out with its cushiony feel, making it more comfortable on hardwood floors. The added length is a boon, fully covering my upper back and shoulders. It's a game-changer for anyone seeking a gentle yet effective massage tool
This roller is a balance of sturdiness and softness, ideal for a soothing massage. I've tried others, but this one hits the sweet spot in firmness. My teenage daughter also uses it with great results. It's excellent for easing back pain, muscle tightness, and for a self-massage
As someone with multiple physical conditions and an active lifestyle, I needed a foam roller that's both effective and gentle. This one is a revelation. It eases my pain without causing more, making it indispensable after cycling or a long day. I even plan to get a portable version for outdoor adventures
For deep massage enthusiasts, this roller is a must-try. It can leave bruises initially, similar to the suction cup therapy, but this subsides with regular use. It effectively releases muscle tension and improves blood flow
My legs demand regular attention, and this 12-inch foam roller is perfect for that. It's portable for gym use and fits easily in a locker. I use it post-workout for loosening muscles and plan to include it in my pre-workout routine too
After several trials with different rollers, I found this one to surpass all. It retains its firmness over time, adeptly works on deep muscle knots, and relaxes muscles faster than very firm rollers. The grooves might seem decorative, but they could be the secret to its effectiveness
Struggling with muscular and nerve pain, I chose this medium-density roller, and it's been a relief. It's durable and has significantly alleviated my back and leg pain. It's become a regular part of my routine for ongoing relief
Suffering from chronic trapezius muscle tension, I found this roller to be a game-changer. A few minutes of use twice daily have significantly eased my discomfort and reduced headaches caused by neck muscle tension
As someone with back and neck pain, this roller has been a lifesaver. Although getting on the floor can be challenging, the relief it provides is worth it. It's sturdy, easy to clean, and helps me find a comfortable sleeping position
This roller is excellent for back stretching and cracking, with just the right firmness. It's odorless and durable, still looking new after daily use for months. It's become an essential part of my daily routine
Dealing with a dislocated rib, this roller has been a miracle for pain relief. I initially used it after my husband's workouts, but now we each have our own. It's effective, and we might even get more for convenience
Out of all the foam rollers I own, this one is now my favorite. Its size is perfect for targeting specific muscle groups like the IT band and piriformis, without the unwieldiness of longer rollers. The density is just right - firm enough for effectiveness but not painful
Returning to running, I neglected proper warm-ups and stretches, leading to extreme muscle tightness. This roller, though initially painful, provided immense relief, loosening my muscles remarkably. It's definitely worth a try for runners
As a fitness enthusiast, I've found this roller to be an essential tool for recovery. It's firm enough to work out the knots but gentle enough to not cause additional pain. The compact size makes it easy to take along to the gym or on trips
I use this roller for pilates and yoga sessions. Its texture and firmness enhance my stretches and help release muscle tension effectively. It's a durable and reliable addition to my fitness routine
This roller has been a game-changer for my post-run recovery. It helps in soothing sore muscles and improving flexibility. The quality is impressive, and it's easy to use, making it a staple in my daily routine
As a beginner in yoga, this roller has been a helpful tool for improving my flexibility and reducing muscle soreness. Its balanced firmness and ease of use make it an ideal accessory for anyone new to yoga or pilates
As a first-time foam roller user, I'm astounded by its impact on my upper back. It effortlessly pops my spine, providing immense relief. The 12-inch size is just right for me, and its lightweight nature adds to its appeal. I only wish I had discovered it years earlier
This foam roller strikes the perfect balance between firmness and comfort. It's been a godsend for my spine, and consistent use has drastically reduced my muscle knots. It's even helped ease the muscle spasms from my sciatica. A great find indeed
I purchased this roller for back pain and muscle tension, and it's been a challenging yet rewarding experience. Initially, it's painful, but the relief it brings to my back and shoulders after 15 minutes is undeniable. It's a high-quality, perfectly sized foam roller that requires some getting used to
I'm in love with this roller! After two months, it's still in pristine condition. It's not just for rolling; lying along its length has greatly improved my shoulder mobility and tension. It's indispensable for me now, and the pressure it applies is just right - firm but not painful
Initially skeptical, I've become a believer in this roller's efficacy. It's excellent for targeting deep hamstring soreness after runs, and it's also fantastic for back stretches. I plan to buy more for friends and family, as it has significantly reduced post-activity soreness
This foam roller has been a game-changer for me. It alleviates any pain I experience almost instantly and has just the right level of hardness. Though initially bought for personal use, my entire family now benefits from it. I recommend the smaller size for travel, but at home, the larger one would be ideal
The roller serves its purpose well, maintaining its shape with only a slight curve over time, likely from my usage. Both my wife and I use it - I'm about 175lbs and 5'7". The different textures offer varying intensities, making it versatile. It's long enough to cover my entire spine, which is a plus
As a truck driver on rough roads, this roller has been a lifesaver for my back pain, reducing it by at least 75%. It's also been great for easing gym-related soreness and stiffness. I highly recommend it for anyone suffering from regular pain
This roller has the perfect consistency, not too hard or soft, and molds to the body just right. The textured surface works wonders on tight muscles. I use it post-dance or after a long day for my lower back and hip issues, and it significantly releases tension
Having used a shorter roller for travel, I find this longer version much better for home use due to its versatility. It's sturdy and comfortable, making it a great investment
This roller is durable and retains its shape, making it an excellent substitute for a full body massage. It's perfect for alleviating muscular aches and pains or for reducing lactic acid buildup
The material and size of this roller are ideal, differing from typical gym foam rollers. It's particularly effective for relieving my back pain and suits those who can't arch their back much
I believe everyone should own a foam roller, whether they work out or not. The stretch it provides, especially for calves, hamstrings, and back, is phenomenal. It's also great for cracking the spine
After using this foam roller in my Pilates class, I was hooked. I was thrilled to find it available online at a reasonable price. It's fantastic for chest expansion exercises, bridging, and working on glutes, abs, and planks. Plus, it's excellent for massaging and rolling out sore muscles
As a fitness enthusiast, I find this roller essential for my post-exercise routine. It perfectly balances firmness and flexibility, aiding in my muscle recovery. I've recommended it to all my workout buddies
This foam roller has become a key part of my daily routine, especially after long hours at the office. It helps alleviate my back tension and improves overall flexibility. The durability and quality are top-notch
Since incorporating this roller into my yoga practice, I've noticed a significant improvement in my flexibility and muscle recovery. Its firmness is ideal for targeting tight spots without causing discomfort
I've found this foam roller indispensable for my post-run recovery. It's been a game-changer in reducing muscle tightness and enhancing my mobility. The quality is impressive, and it's easy to use, making it a mainstay in my fitness regimen
After a car accident left me with chronic neck pain, my chiropractor suggested this foam roller to alleviate muscle spasms. While it's not a complete cure, the relief it provides is greatly appreciated. It's become an essential part of managing my discomfort
As someone who works out regularly, this foam roller has been a game-changer. It's not only effective for easing tight muscles post-exercise but also serves as a versatile prop for enhancing workouts, like bridging and planks. Despite its lightweight, it's impressively durable
This roller is identical to the one I use in Pilates, and having it at home is a blessing. It's perfect for releasing tension in my neck and shoulders, offering the right mix of firmness and flexibility. I highly recommend it for anyone looking to improve their back health
This foam roller is holding up remarkably well compared to my old one. I use it mainly for my back, and both my chiropractor and massage therapist have noticed improvements. It's firm and doesn't show signs of softening, which is a huge plus
As my first foam roller, I'm thoroughly impressed. It's a must-have for athletes, especially after intensive leg workouts. It significantly reduces recovery time and alleviates the stiffness that usually follows strenuous exercise
With gyms closed during the pandemic, I decided to invest in this foam roller, identical to the ones used in gyms. It's become an integral part of my stretching routine, greatly reducing muscle soreness in the days following a workout
This foam roller has been transformative for my daily stretching routine. It's long and sturdy enough to support my entire torso and skull base, crucial for my chest stretches to alleviate back pain. It's been an excellent addition to my wellness regimen
This roller is definitely worth the investment. Its hard interior prevents breakdown, and the protrusions are gentle enough for beginners. As a newcomer to foam rolling, I find its combination of flat and textured surfaces ideal for my needs
As a healthcare professional constantly on my feet, this foam roller has been a lifesaver, especially for my Achilles tendinitis. The added convenience of instructional labeling makes it even more valuable
This product is incredible for post-workout recovery. It effectively reduces the buildup of lactic acid, cutting down soreness significantly. The firmness is just right, providing relief without causing pain. It's been a fantastic addition to my exercise routine
Nice addition for evening routine
So far good: The size is the same, looks like the picture. The delivery is fast. Let's see how to use, after adding feedback
I love it!!!
Great
Cool, I've been doing it for a long time! And like it very much! Thank you.
Perfect corresponds to the description. Of good quality.