SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product!
Just fine
This compact combination lock has proven to be a little lifesaver on my daily commutes. I love how it's not overly bulky, which means I can always have it on hand without it being a nuisance. The four-digit code provides a sufficient level of security for short-term use, especially in lower-risk areas. It's especially useful for securing my helmet or accessories when I'm popping into a store or café. The retractable cable is smooth and extends to a good length, allowing for various locking situations. For anyone who needs a quick and easy security solution for their two-wheeler, this lock is definitely worth considering.
I've been using this helmet lock for a few weeks now and it's been a fantastic addition to my motorcycle gear. The ease of setting and changing the combination is a major plus, allowing me to secure my gear quickly without fumbling with keys. Despite its lightweight, the lock feels durable and reliable. It's perfect for those quick stops when I need to leave my helmet with my bike. The flexibility of the cable means I can secure it around different parts of my motorcycle, adding versatility. It's not meant for high-risk areas, but for everyday use, it offers just the right balance of convenience and security.
Recently, I purchased this lock and it has been a game-changer for my daily rides. Its compact design makes it incredibly easy to carry, fitting seamlessly in my jacket pocket. I've found the four-digit combination to be a step up in security, giving me that extra peace of mind. The retractable cable is a clever feature, making it adaptable to different situations, whether I'm securing my helmet or a small bag to my bike. It's straightforward to use and feels sturdy enough for my needs, providing a simple yet effective deterrent against opportunistic theft. A solid choice for any rider looking for a convenient security solution.
Ideal for preventing snatch-and-run theft, this lock isn't designed for long-term security against determined thieves. It's perfect for quick stops where you can't constantly watch your bike. Be cautious when setting the combination, as the button must be pressed correctly during the process. The lock is compact and eliminates the need for keys or dealing with tangled wires.
I found this gadget to be quite handy and cool. It's lightweight and compact, fitting easily into the palm of my hand. I can slip it into my cycling jersey pocket or snack bag on my bike. It's a convenient lock that provides peace of mind when I need to make quick stops at a store or grab something to eat.
This cable lock performs its intended function well. The build is mostly plastic, and the leash is thin, so it's more of a deterrent than a foolproof security measure. The biggest issue is the placement of the combo reset button, which is too close to the retract button, leading to accidental resets. Separating these buttons or repositioning the reset button would improve its design.
Purchased for locking up our skis at the ski resort, these locks are perfect for the job. They're compact enough to fit in our jacket pockets and are straightforward to use when needed.
I needed a light lock for times when my bike is amidst a crowd, and this lock is an ideal solution. It's very lightweight and best suited for situations where the bike is not left unattended for long periods, like a quick lunch stop. It's perfect for preventing grab-and-go thefts.
I am definitely planning to purchase another one.
This small, easy-to-use lock is perfect for short stops. While the cable might be easily cut by a determined thief with tools, it's great for preventing opportunistic thefts when I'm nearby or inside a café. Its small, light design and retractable cable are handy features.
Seeking a simple lock for skis and snowboards at the lodge, this product fit the bill. It's not the most robust lock, but it's sufficient to deter casual theft while grabbing lunch or drinks after skiing. It's easy to set your own code.
I bought this to secure my ergonomic office chair, which was frequently taken by others in my workplace. Using it to chain my chair to my desk has worked brilliantly, deterring people from taking my chair and creating a humorous situation for an intruding IT worker. It's been an effective and amusing solution.
This lock is a step up from a previous three-number lock I owned, with a thicker cable that seems more durable. I had issues with my old lock kinking and failing to retract, but this one seems much more resilient.
I use this cable lock to protect my belongings from TSA agents and other potential thieves during travel. By locking my clothes and other items together, I prevent selective theft. The lock is part of a larger system I use to secure my luggage, especially in high-theft areas like certain airports, and has proven to be effective.
I find this lock perfect for securing my Wonderfold wagon when I need to step away. It’s easy to use, lightweight, and conveniently stores in the wagon's zipper compartment.
As a basic theft deterrent, this lock is excellent and user-friendly for daily use. While not suited for high crime areas, it offers peace of mind in lower risk settings by preventing opportunistic theft.
The lock appears well-made and durable, likely to last for years.
Ideal for quick rides to town, the lock is highly convenient and fits easily in my pocket. The numbers on the dial are a bit small, but readable. It's not for high-risk areas or long-term use, but serves well as a deterrent for brief stops.
The lock is simple to attach and remove.
I always carry this lock in my backpack, especially when traveling. Looping it around luggage or backpacks effectively mitigates theft risk without constant vigilance.
Used for securing an outside gate, this lock has withstood weather exposure and remains fully functional. I highly recommend it and would buy another one.
An effective deterrent against casual theft, this lock offers a bit more security with its four-digit combination. Changing the combo is easy, and the lock seems sturdy under force. So far, it's been reliable.
While the body of the lock feels somewhat lightweight and cheap, it seems secure enough for my needs. I haven't tested it extensively yet, but it appears to be adequate for casual security.
I needed a lightweight, portable cable lock for securing items on a snowmobile, and this product is a great solution. While it may not stop determined thieves, it's enough to deter most opportunistic ones. I'm very pleased with its design and functionality.
I use this lock on my motorcycle for securing my jacket and sometimes the helmet. It's convenient, easy to store, and offers a sense of security that my belongings will be there upon return, though it's not the highest in security.
This lock was great for our trip to Disneyland.
Considering the price, I was expecting a less robust product. However, it feels solid, slightly heavy, indicating a good amount of metal. It's been working well for a month now, and I would recommend it to others.
The lock is small and lightweight, fitting in my jacket pocket. It seems strong enough to act as a major deterrent to theft.
It serves its purpose as an easy theft deterrent. I'm aware it won't protect against a determined thief, but for my usage in relatively safe areas, it's very effective. The retractable feature and the ability to reset the code are convenient.
While aware of the limitations of small cable locks, this lock seems secure enough for my needs. It's just what I wanted to deter theft at ski resorts, giving ski patrol time to intervene.
The lock arrived just in time for securing our snow blades and was exactly what we needed.
Simple to use and versatile, it can lock up a variety of items.
This quality product is easy to program and fits comfortably in my pocket. While I haven't tested its resistance to cutting, it serves as a good deterrent at ski areas.
The lock is easy to use and perfect for locking up 2-3 snowboards. Its compact size makes it ideal for snowboarding trips.
This lock is not foolproof against tool-equipped thieves but is effective in preventing grab-and-dash thefts when attached to something sturdy.
Works great for keeping my liquor cabinet secure. It's tight when preset to a specific length, but there can be some slack if adjusted afterward. I'd purchase it again.
Ideal for securing a backpack.
This lock feels more solid than another cable lock I've used previously. Given the price, I would recommend this one over some more popular options.
I got this lock for my travels in Europe and it worked wonderfully.
The lock is solid. Those who follow the instructions correctly will find it easy to reset. Using the buttons properly is key.
I use this lock for both my gym locker and skis. It's sturdy and convenient, especially since I don't need to carry a key at the gym.
It's super easy to use.
Perfect for my motorcycle, this lock fits well in my tank bag. I use it to secure my helmet and jacket, threading it through the sleeves.
Ideal for attaching items to my bike when traveling, this lock is simple to attach and release. Great for helmets, jackets, and other gear.
While this lock can be cut with the right tools, it's still a significant improvement over having no protection.
This lock was incredibly useful on my trip to Europe. It's perfect for travelers or anyone needing a retractable lock.
Worth every penny!