SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these wrist straps for my boyfriend, and he's been very impressed with them. On occasion, I've used them myself and found them to be exceptionally comfortable and durable. They've really enhanced our workout sessions, providing excellent support without compromising on comfort
As a dedicated member of Orange Theory Fitness, I often lift heavy weights. I started experiencing forearm pain, and my coach suggested weightlifting straps. I chose these orange straps, and they've been a fantastic addition to my workout gear. They're extremely comfortable, high-quality, and have allowed me to lift heavier than before
These straps fulfill their purpose excellently. The added comfort around the wrists, especially the lightly padded section, is a standout feature. I'm really pleased with my purchase as they help me complete my back exercises once my forearms start to tire
Having used these straps for about two weeks for deadlifts and barbell bent over rows, I'm impressed. The quality and thickness of the strap are commendable, and the wrist padding is comfortable. Initially, I was concerned about their length compared to my old Anvil straps, but they've proven to be perfectly adequate
As someone new to the gym, these are my first straps, and they've been incredibly user-friendly. I'm amazed at how much more comfortable my wrists feel when using them
These straps are incredibly strong and beneficial, especially on leg days when I'm lifting heavier weights. They significantly enhance my grip strength, and the added pad is a soft, comfortable buffer against my skin
I gifted these straps to a friend who recently started going to the gym. The design is straightforward, and the quality is outstanding. They're a great value, and the color range is impressive
I've been using these straps for a while during my pull exercises, and they've become essential. They help me lift more weight comfortably and are quite affordable. I'd recommend them to anyone looking for quality lifting straps
As a newcomer to the gym, I chose these straps based on price and reviews. I use them for dumbbell RDLs, as my wrists often give out before my legs. These straps have made a significant difference, and I can't imagine lifting without them now. They feel like high-quality materials, and the wrist area is soft and comfortable
I find these straps great for their price. I've been using them for all my pulling workouts to avoid wrist injury. Initially, they felt a bit stiff, but they quickly became comfortable. People with larger hands might find the length a bit short, but it's perfect for me
These straps are exactly what I needed. They make lifting heavier weights much easier and are comfortable to wear. Before these, I had to limit my lifting due to my grip, but that's no longer an issue. It was a great purchase
If you're new to lifting or unsure about using straps, these are the ones to get. I was hesitant at first since I'd never used straps before, but they've given me the confidence to lift heavier. They're high quality, come in various colors, and most importantly, are comfortable
As a first-timer with lifting straps, I didn't have any previous experience to compare these to. However, after getting used to them and finding the right wrist placement, I can say they work well and are comfortable. They've been a valuable addition to my gym gear
I've tried numerous wristbands over the years, but these surpass them all in comfort and durability. As a committed weightlifter, I've found that these wristbands have become indispensable in my routine. They're not just supportive, but they also add a touch of style to my gear. For anyone dedicated to their fitness regime, these wristbands are a must-have. They've definitely elevated my weightlifting sessions
After spending countless hours scouring reviews, I finally decided on these wrist straps. They outperform even the most highly-rated professional powerlifting straps I've previously owned. The support they provide is unmatched, and the ease of use is a game-changer. Plus, the non-slip rubber grip is a brilliant addition. Save yourself the hassle and go for these; you won't be disappointed.
I've been using these lifting straps for a few months now, primarily for deadlifting. They're holding up incredibly well, showing no signs of wear and tear. Compared to the generic brands, these offer superior comfort and durability
These wrist wraps are top-notch in quality. They're perfectly stiff and long enough to support heavy lifting, easily handling weights over 300 lbs. The straps themselves are decent, making the overall value of this product excellent for anyone looking for both wraps and straps