SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've used these in my home gym located in the garage without heating. Regardless of the temperature, you can walk on them comfortably as they don't retain any heat. They provide a pleasant feeling underfoot. However, this review is for my hunting trip where I used them to line three-quarters of my Kodiak tent. Even with nighttime temperatures around 35 degrees, the floor remained comfortably warm, making it a great choice. I highly recommend these tiles.
A friend recommended using this mat for my camp setup underneath my tent, and it has exceeded my expectations. Instead of dealing with uneven rocky terrain, I place this mat underneath, then set up my tarp/tent on top of it, significantly enhancing the comfort of the campground. Setting it up is straightforward and hassle-free.
I purchased this "exercise mat" with the intention of using it as a secure pad under a large rolling tool cabinet. It has proven to be highly effective in this role, providing stability to the cabinet on the concrete garage floor. Assembling it was a breeze, and it will be easy to clean when needed. Additionally, its generous width allows me to stand comfortably on it while working in the tool cabinet, making it a practical choice. Piecing it together like a puzzle to fit my desired size was the perfect finishing touch.
We discovered this mat for our basement, where we intended to cover the old concrete flooring. The material is durable and easily fits together. We were able to cut it effortlessly to cover the entire floor from wall to wall. It's comfortable enough to be used without shoes, and cleaning it is a breeze with our Dyson vacuum and Swiffer Wet Jet.
I bought this mat to place under my kickboxing bag and ended up using it as a yoga mat as well. It works exceptionally well for activities where you're on your knees or lying on your back. The 1.5-inch thickness is far superior to flat roll-up mats, and it's easy to clean with Clorox wipes. I highly recommend it!
I recently received these mats to replace some older ones in my home gym. They were straightforward to install and feel quite sturdy. Only time will tell how well they hold up under the rigors of workouts, especially in areas outside the exercise machine zone, but they certainly look appealing.
I enjoy working on mobility exercises and need more space than a yoga mat provides. These interlocking tiles offer the perfect solution, providing ample space and easy storage for the hours in between my sessions. You might find them just as useful!
These mats are exactly what we needed for our basement area, which occasionally experiences water infiltration. They are simple, durable, and lightweight. When water does make its way in, these mats can be easily lifted, cleaned, and then reinstalled.
This mat is spacious, simple to assemble, and offers a pleasant tactile experience, with sufficient thickness to support a bike.
These mats are fantastic! They may have a slight odor when first removed from the packaging, but after a brief airing out, they are excellent. We placed them in our poorly insulated laundry room, significantly improving the floor's comfort.
For a home gym, these mats offer a cost-effective way to transform your space into a gym-like environment. While they may not withstand heavy weight slamming, they work perfectly for a cable machine and adjustable dumbbells.
Installation was straightforward, but be mindful of which side of the finished piece you're using to save time later when reinstalling the end caps. They don't always fit back together seamlessly.
These mats add a cozy and comfortable feel to my room and are a pleasure to walk on. They stay in place and are always there when needed.
While these mats achieved the intended purpose, the material is softer than expected and can leave indentations from weights. If given the choice again, I might opt for the 3/4-inch thickness.
These mats are perfect for my home gym. They are easy to assemble and look great. Even my cats enjoy them, using them to sharpen their claws (though I hope they last).
We purchased these mats for our baby, who has started to crawl around. Our goal was to maintain a soft floor for them, and these mats are perfect for that purpose.
Assembling this flooring was a breeze, and it stays securely in place. It provides added cushioning beneath a yoga mat and helps protect my tile floors from the impact of heavy weights.
I purchased the 6-piece pack for my basement setup, and it has worked out perfectly for all my workouts and stretches. It's been a great purchase!
This mat was a great addition to my small garage gym setup. It was quick and easy to install.
Overall, I like this product, but there may be some color differences that could bother some users. Despite the minor issues, the mats look great and effectively protect the floor. They have an oily feel when walked on barefoot, but I'm hoping this diminishes over time. Overall, I'm quite satisfied with them.
I purchased two boxes of 36 tiles, and they work exceptionally well for my gym floor. I'm planning to buy another box to further expand the area. They interlock easily, and the package includes plenty of edge pieces.
They really helped reduce noise in my blind and were easy to install, although they can be tough on a knife blade.
Ensure you have a knife on hand if you purchase more than a couple of square feet. They don't all match perfectly, but it's not a significant issue. These mats are thick and suitable for a home gym.
Their larger size makes assembly, disassembly, and cleaning a breeze. These tiles are an ideal choice for a baby play area, especially when little ones are learning to crawl, sit up, and occasionally topple over.
I use them with the bench I got my boyfriend for Christmas. They are prone to scratching (from cats), but otherwise, they seem to be of good quality.
It's a good product if it's used indoors. Placing it in direct sunlight causes expansion and a bubbled appearance. Otherwise, it performs well.
These tiles serve as the perfect floor protection for my weight bench, preventing any potential damage to my hardwood floors.
I purchased these mats to cover my cement basement floor, and they are perfect for the playroom. They are easy to clean, comfortable to walk on, and also suitable for rollerblading.
These mats serve as a solid foundation for my walking pad. They fit together securely and are wide enough for my Rediro treadmill.
We ordered two packs of these mats, and they were simple to put together. They provide ample space for our home gym equipment, and their thickness is ideal.
Placing these mats under and around my Bowflex machine has made it much more comfortable to move around and prevents direct contact with the concrete floor.
The product itself is excellent for our workout room, but the only downside was that about 1/4 of a box contained the wrong pieces that didn't link up with the others.
Having these mats on my very hard wood floor makes a significant difference when performing various activities.
I absolutely love this flooring. It was a breeze to install and offered numerous configuration options to fit my space and equipment. I was initially concerned about how it would hold up under the squat rack, but after several months of use, those concerns have vanished. I highly recommend it for your home gym!
These floor mats were just what I needed for my garage gym. They arrived promptly and were well-packaged, and I'm pleased with my purchase.
It's a cost-effective way to transform a garage into an active room for kids. Installation is simple, and cleaning is a breeze. I highly recommend it!
I've used these panels to cover the concrete floor in my shops. With double-sided carpet tape, they are simple to lay down and trim as necessary. They're incredibly durable yet comfortable for long hours of standing.
This is a high-quality product that's easy to connect, and it came in good packaging.
I appreciate how well these tiles fit together, their easy-to-clean surface, and their comfort during workouts.
They worked great for my outdoor shed, where I placed toolboxes on them. I appreciate their thickness, as it prevents damage to the floor.
They are easily dented by heavy weights but are simple to assemble. They don't require much effort to take apart, which can be convenient but may also result in them coming up when you don't want them to. This makes them renter-friendly.
These black mats are of good quality and serve to cover the hallway near my house's entrance. They protect the flooring and provide a soft surface to step on, far more comfortable than the cold, hard floor.
I acquired these mats for our office gym, and they arrived exactly as advertised. Setting them up was a breeze, and we have no complaints.
I purchased this for yoga and weightlifting. It's remarkably comfortable to walk on, and I appreciate its sturdiness. Additionally, the ability to disassemble it for later storage is a convenient feature.
I purchased these for my autistic toddler's room. They are thick yet easy to cut to size. The result turned out great! 👍
At the moment, this offers the best value in terms of both coverage and price. It's perfect for my kids to play on, engage in indoor exercise, and spare my tile floor from any potential damage.
The mats turned out to be a bit more spongy than expected. It's not a significant issue if you don't plan to place anything heavy on top of them for an extended period. However, after about 50 lbs sitting on them for a week, a small circular indent appeared that won't disappear.
We bought these mats to place underneath our new rowing machine to protect our wooden floor. They effectively support the machine's weight, stay in place without slipping, and prevent scratches or dents on our floors. Cleaning them is easy with a simple sweep or wipe, which is a definite plus. I highly recommend using them with exercise equipment!
We just received these mats, so I can't comment on their durability yet. However, they were extremely easy to install and didn't have any strange odors. So far, everything seems good.
We purchased these mats to address our aging dog's issues on the tile floor, effectively turning our kitchen into a doggy racetrack. I read a review mentioning that they caused sliding on other surfaces, and it's 1000% accurate. When you walk on these mats and then step onto a slick surface, it feels like your feet suddenly have rockets attached. Additionally, if even a small amount of water gets under these mats, you turn into a surfer, with your body going one way and the tile going another.
Big size and easy to assemble, nice touch feeling and good thickness