SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I've been using this little mop robot, and honestly, it's been a game-changer. No more killing my back trying to mop up the place! Here's the lowdown: First off, the look of this thing is pretty cool. It's the right size, not too bulky or too tiny. It's also not a hassle to move it where it needs to go. Filling it up with water and emptying it out is a breeze, and swapping out the cleaning pads? No sweat. Now, onto the noise, or rather, the lack of it. It's super quiet. Like, sometimes I forget it's even doing its thing. Unlike my old Roomba, this one doesn't bang into the furniture. It just cruises around, minding its own business. And let's talk about the water usage. This thing is surprisingly efficient. It runs for a couple of hours and hardly uses much water, which had me wondering at first if it could actually get the job done. But, it totally does. The first time I used it, I was a bit skeptical. But then, I cranked the water setting up, switched to the thicker pads, and bam – no more sticky floors. It felt clean. Those gray pads they talk about doing a deep clean? They're not kidding. They work way better than the green microfiber ones. Overall, using this mop robot is a piece of cake. Just turn it on, and off it goes.
So, after getting a vacuum robot and totally falling for it, we thought, why not get a mop robot too? With our house basically a zoo—five cats, two dogs—and not to mention our four kids always bringing mud inside, our floors were a mess. Keeping them clean was a full-time job on its own. But this mop robot? Absolute lifesaver. It has these spinny things with little places to hold water. Just get the cloths wet, fill it up, slap them on, and off it goes. It's really quiet and easy to handle.
Okay, I'm actually pretty happy with this little mopping buddy. I've seen some stuff about the battery not lasting, but honestly, I've let it run and totally forgot about it. It does a great job mopping and even leaves the floors shiny, depending on what cleaner you use. With my five dogs, it's been a huge help in keeping the place tidy.
Been using this thing in rooms the cleaning service skips, and wow, what a difference. If I go over those floors with just a paper towel and some spray, it comes back clean. Meanwhile, the areas the service cleans? My socks end up dirty. They might look clean, but this little machine shows they're really not.
Ordered this and got something else by mistake two days later. Sent it back and reordered. My wife was eager, so instead of waiting for a return and resend, she just ordered another. That one came fast, but getting a refund for the mix-up took over a month and another call. Using the mop itself has been great, just wish the refund process wasn't such a hassle.
After getting a cordless vacuum, this is the next best thing. First time using it, and it's super easy and convenient. Left it running while I cleaned elsewhere, came back, and the floor was spotless. Was worried it might tumble down the stairs, but nope, it sensed them and just moved on. Mopping used to be such a chore, but this makes it easy to do more often. The instructions were clear, and it lasts a long time on a charge. Can't imagine going back to regular mopping.
Got this to replace our old mop robot that just couldn't keep up with the mess from our parrots. This one might not be the brightest, but it never gets stuck and cleans way better. Just turn it on, and it does its thing. Being quiet is a bonus since it doesn't freak out the birds. Wish it had a schedule feature, but the clean floors are worth it.
Its only downside is the basic navigation. If it were more advanced, it'd be pricier. Just drop it in a room, give it about 40 minutes, and it'll cover the whole area. Even managed to clean up dried tomato sauce in intensive mode. The build doesn't feel cheap, and the water tank is okay, but could be bigger and better designed. If it had high-end features like LIDAR navigation and a self-cleaning station, it'd be a total game-changer.
Love it!
Finally found a vacuum that gets all the dust under furniture and beds, where a regular one can't reach, and mops the floors too. It's a huge time-saver for cleaning. Plus, it's compact, so storing it is a breeze. Been on the hunt for something like this for ages, especially one that can pick up hair and dust and mop. Absolutely love it.
Seriously loving this new gadget. Here I am, just chilling on the couch with my coffee, and this little robot's scrubbing the floors for me. Goodbye, mop and bucket, I'm officially retired from floor cleaning.
Grabbed this mopping bot directly from their site. It's all about simplicity with this one, which I'm all for. It sticks to what it's meant to do – mop – and that's it. This means they've managed to keep it pretty affordable. Gave it a whirl in my kitchen with the 50-minute setting cranked to max water use, and it looks like it only used about half the tank. So, I'm getting two full cleans out of one fill-up, which is just perfect. I rigged up some simple blockades to keep it from wandering out of the kitchen. It's pretty smart about avoiding stuff, slows down before it hits things. But, it doesn't see everything. My fridge has this bit that sticks out over its sensors, so it kind of thumps into that, and I've got another piece of furniture with the same issue. No biggie, I'll figure out a workaround. Planning on using this daily to save me a ton of time. Now, it's not the brightest bulb in terms of 'smarts' – just does its thing in a set pattern, but it gets the job done. My only real complaint is that you can't use vinegar or any cleaners in it. Just water. Which, surprisingly, still picks up a decent amount of grime. But, man, I'd jump at a version that lets you use vinegar. Even if it cost more, I'd be all over that.
Had a blast using this thing, and the service from the company? Top-notch. Highly recommend. Pair it with your vacuum on hard floors, and you'll see – it gets them sparkling. Makes cleaning almost fun.
I've tried a couple of mopping robots before, and this latest one is way ahead of them. The others would leave wheel tracks all over my floors, which meant I'd have to mop up after the mop... totally missing the point. This one uses spinning pads instead, so no tracks, plus it's super quiet. It kind of bounces off walls and furniture but somehow manages to clean everywhere really well, even though it looks like it's missing spots. I do wish it could slide under furniture more easily, but that's a small issue considering how well it cleans overall, and the price feels about right.
Totally into this mop. I've got a whole lineup of cleaning bots, including a vacuum-mop combo, but this one really stands out for its simplicity and effectiveness on hardwood and linoleum. It might not see everything and can miss spots or get stuck, but I make sure to clear the area a bit before running it a few times just to catch any missed dirt. It runs long enough on a single charge and recharges pretty quickly. The cleaning pads are washable, and I use my choice of cleaner on them. It's a bit on the pricey side but very well-built and has been going strong for four years now.
With three cats and a small dog, plus all hardwood and tile floors, I wasn't sure this would cut it. But I already have a robot vacuum that does wonders, so I gave this mop a shot. It might not deep clean, but running it daily has saved me so much time. The vacuum goes first in the morning, then I set this mop going right before heading out, and it tackles the dirt well, giving me more free time for stuff I enjoy.
During the rainy season, when everything's always damp, this mop has been a lifesaver since my robot vacuum can't handle wet floors. It does better starting in open areas or slightly sloped spaces like my patio, then moves on to tighter spaces as its battery wears down. I DIY'd some microfiber mops to fit it and it works wonders keeping my place clean. Initially, charging was a hassle, but it's been smooth sailing since. It's especially handy for reaching every corner and even survived a tumble down a step without a scratch. Been using it for two months now, and it's only getting better.
This wasn't an impulse buy because it wasn't exactly cheap, but it's been a game-changer for my condo with laminate floors. Despite daily cleaning with various tools, our feet would still turn black from dirt. Now, I only need to do a deep clean once a week because running this robot mop twice daily makes a massive difference. It might get lost now and then, and it doesn't follow any logical path, but it's simplified my life significantly.
We've been using this robot a lot, especially with two dogs around the kitchen. It's a step up from a Swiffer but doesn't replace a thorough mop job. Still, we love that we can just turn it on and chill. The pads need a rinse and refill after about 30 minutes, but that's enough to tackle our kitchen.
I've been a longtime robot vacuum user and was never really into the combo units. Got this mop-only bot refurbished, and it's doing the trick. It's a bit annoying that I can't add cleaner directly to it, so I spray a bit of diluted cleaner on the floor beforehand. It's an extra step, but the clean smell is worth it, and with pets, the little extra effort keeps the kitchen clean.
This product is a keeper. I can just set it in a room, decide how I want it to mop, and let it work its magic. It's incredible and definitely something I'd recommend to anyone looking to simplify their cleaning routine.