SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly, I was pretty iffy about grabbing one of these power stations since we never really needed one—until the whole block went dark for a few hours thanks to some construction mishap. Now, I'm pretty stoked to have it around for those just-in-case moments. This thing shines when you're hit with an unexpected outage or when you're out camping and need to juice up a bunch of gear on the fly. It's also got a pretty sleek look, not gonna lie, and it's kitted out with all the latest ports and outlets you'd want. Got to test it out with my garden tools and it handled most of them like a champ. Just a heads up though, you might want to check the starting power needs of your gadgets because I found out the hard way my 450W leaf blower was a no-go with this station, though my 350W blower worked fine. Here's the lowdown on what I think: Pros: - It's a solid piece of kit, does exactly what you need it to—keep your stuff powered. - The 500W capacity hits the sweet spot for everyday gear, unless you're trying to power something huge. - It's packed with every kind of port you could need, including a sweet 45W USB-C for fast charging and a snazzy 450 lumens light that's bright enough to light up the night (and looks cool to boot). - The LCD screen is a big win, showing you all the important stats in real time. - It's rigged for solar charging, though I haven't tried that out yet. - Comes with safety features and charging options to keep things running smoothly. - Looks more expensive than it is, with a modern, metallic vibe. - It's priced competitively, considering all the features it packs. - The manual's clear and to the point, which is always a plus. Cons: - Missed opportunity not having a wireless charging spot for phones and stuff. - At 15 lbs, it's not exactly lightweight, but the design makes it manageable. - The power brick is massive, but I guess that's the price you pay for quick charging a beefy battery. In all, it's a reliable power backup that's got your back when you need it, just make sure it meets your power needs before you dive in.
Before acquiring this solar generator, my outdoor excursions were always hampered by power availability. This generator has changed the game entirely. Not only does it support my environmental values through solar energy use, but its 500W wattage capacity ensures that all my essential devices stay charged, from GPS units to portable fridges. The generator's design, with its compact and lightweight form, makes it incredibly easy to take on the go, whether it's for a day trip or a week-long camping adventure. Moreover, its reliability as a power source during emergencies has added a layer of security to my home, knowing that I can keep critical devices running during outages. The balance this generator strikes between power, portability, and eco-friendliness is truly remarkable, making it an indispensable tool for anyone who values preparedness and sustainability.
This little gem is a game-changer for anyone needing to power devices that don't suck up too much juice—except for my CPAP, which it handles like a champ. Got a full 8 hours of sleep and still had 85% battery left. Definitely snagging another one as a backup.
Hands down, the most useful gadget I've ever owned. Packs a ton of power inputs and outputs but isn't too bulky, making it super easy to lug around. It's surprisingly light, making it perfect for emergency camping trips or travel. Keeps my phone and iPad charged for days when I'm out in the wild.
Charged it up and let it sit for 3 weeks; it didn't lose a bit of charge, staying at 100%. Powers all my small camping appliances no problem, and the built-in light is a godsend for lighting up my huge tent. Just do the math on your gadgets' wattage needs before you buy. At around 15lbs, it's pretty portable.
🌟🌟🌟🌟🌟
The compact design is ideal for keeping in the car for emergencies. Used it last month to jump-start the car—worked like a charm.
So glad I purchased this. It's been useful in so many situations.
Keeps my phone and laptop charged on long trips. A must-have.
Quick to charge and provides power for hours. Highly recommend.
Compact and easy to carry. Goes everywhere with me.
Bought this to keep my 92-year-old mother's oxygen concentrator running in emergencies. Hit a snag with the AC/DC adapter not charging it properly, which was a letdown. Ended up charging it in the car, but I'm worried it won't be reliable for mom since she can't charge it that way in her city.
This portable generator is a safe, eco-friendly power solution, perfect for anyone's needs. It's designed to harness solar energy efficiently and comes with a handy carry handle for easy transport.
Totally in love with this unit. It's a breeze to charge, operate, and carry. Supplies all the power I need, with an easy-to-read usage window. I've used it in my trailer to keep the TV and satellite dish going without draining the main battery, among other things. It's versatile, portable, and offers various recharging options. Absolutely top-quality; I'd buy it again in a heartbeat.
Couldn't believe how much of a lifesaver this thing is. Tons of power inputs and outputs, easy to carry, and lightweight. Ideal for camping emergencies or travel. Keeps all my devices charged for days on end.
Six months ago, I purchased this solar generator, hoping to reduce my carbon footprint while ensuring I remained prepared for unexpected power outages. This generator has exceeded my expectations in both regards. The 220V output efficiently powers my devices, and the convenience of the US plug cannot be overstated. Its portability has been a boon for outdoor gatherings, providing power for everything from lighting to music systems. What makes it special, however, is the combination of efficiency, portability, and environmental friendliness. Solar power not only makes this generator an eco-conscious choice but also offers independence from traditional power sources, which has been incredibly liberating during my outdoor adventures. It's reassuring to know that I can rely on this generator to keep my devices powered in various situations, from emergency outages to leisurely camping trips.
Blown away by how much this little generator can do! Powered my campsite like a champ. A solid 10/10 from me!
Bought this for my parents who live in an area prone to power outages. They've been able to keep their essential devices running without any issues. The ease of use is a major plus for them. They're not very tech-savvy, but had no trouble getting this to work.
For anyone unsure about getting a solar generator, this model is a great starting point.
I've recommended this generator to all my friends. It's a reliable, eco-friendly power solution that's perfect for a wide range of uses. The wattage is just right for camping trips—enough to keep the essentials going but not so much that it becomes cumbersome to transport.
This generator is a must-have for outdoor gatherings. We've used it for everything from powering speakers to keeping our phones charged.
The solar charging capability is not just eco-friendly; it's also incredibly convenient for long outdoor trips where traditional power sources aren't available.
Best investment for peace of mind during power outages.
Great for emergency preparedness. Feel much safer having it.
Solid performance, especially appreciating the eco-friendly solar charging.
This power station is awesome. Directly plug in your devices via USB ports.
A bit heavy but totally worth it for the power it packs.
Stop putting it off. Just get one, and you'll be thanking me later.
After doing the research, I'm convinced this is the best bang for my buck. Totally satisfied with my purchase!
After researching various options, I chose this generator for its balance of power, portability, and price. It's lived up to my expectations.
Charged my gadgets for the entire weekend camping trip. Impressed!
Essential for our RV trips. Can't imagine going without it.
Reliable, powerful, and easy to use 💪
The built-in safety features give me peace of mind, especially when using it in remote locations.
It's not just for emergencies. I've found it incredibly useful for outdoor movie nights in the backyard.
The fact that it's powered by solar energy has significantly reduced my camping trips' carbon footprint.
Its compact size belies its power. I was amazed at how many devices it could charge at once.
Finally, a solar generator that doesn't sacrifice performance for portability. The perfect balance.
I was initially drawn to this generator for its eco-friendly solar charging capability, but I've come to appreciate so much more about it. The 500W output is robust enough to handle all my essential devices during weekend camping trips, from lights to smartphones and even a small cooler. The compact design makes it easy to store in my RV, ensuring that space is conserved without sacrificing power. What sets the UA550 apart is not just its performance but also its user-friendly interface. Even those not versed in solar technology can harness its full potential with ease. The CE certification was a significant factor in my decision, assuring me of its safety and quality. Whether it's for emergency preparedness or outdoor adventures, this generator has proven its worth time and again.
🤩 So impressed with the solar charging feature. Highly recommend to outdoor lovers.
Kept my gadgets going for the entire camping trip.
This generator has been a reliable companion during several power outages at home. It's reassuring to know I have a dependable power source when needed.
Perfect for outdoor adventures. Lightweight and powerful.
A life-saver during unexpected blackouts. Reliable and easy to use.
👍
Absolutely indispensable for camping. Keeps everything powered up without a hitch.
Love it!
Took it on a week-long RV trip. Powered our lights and charged devices with power to spare. Impressive!
Solar charging is the future, and this generator is leading the charge. Eco-friendly and efficient.
I've been using this solar generator for a few months now, primarily for camping, and it's been a game-changer. The portability and power output are exactly what I needed.
Absolutely perfect for my weekend getaways. Charges quickly and lasts long enough to keep my devices powered throughout the trip.
Amazing product! Provides power when I need it the most, especially during outages. Eco-friendly and powerful 🌿