SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently acquired this fantastic lantern, specifically designed for my much-anticipated camping trips. This isn't just any ordinary lantern; it's a nod to the traditional and old-school design that many of us grew up with, adding an extra layer of nostalgia to our outdoor adventures. When you're outdoors, especially in the wilderness where weather conditions can be unpredictable, having a reliable source of light is crucial. The windproof aspect ensures that even during high winds or inclement weather situations, your light source remains undisturbed and constant. Another remarkable attribute is its fuel type - kerosene. In contrast to modern electric lamps which rely on batteries or solar power—both susceptible to running out at inconvenient times—the use of kerosene provides longevity and dependability. One fill-up will last for several hours ensuring you have consistent lighting throughout your trip without worrying about recharging or replacing batteries. well, of course, i recommend 👍
wow such a cool piece reminds me of the good ol' days when we used travel by train 🚂💡
I'm genuinely impressed with this lantern. It's not just a pretty vintage piece, but it also provides excellent light coverage during our outdoor gatherings. The windproof feature is an added bonus!
good
this thing is solid sturdy reliable perfect companion on those chilly nights under the stars ⭐️🔥
it works, recommend
The product is not only aesthetically pleasing but also practical, making it a perfect blend of form and function. The design is visually appealing, with beautiful detailing that adds an artistic touch to any space. It's sure to catch the eye of anyone who walks into the room, sparking conversation and admiration. But this item isn't just about looks - it's incredibly too. Whether you need to brighten a dark corner or add some warmth to your living area during those chilly evenings, this piece can do it all. With its ability to provide both light and heat effectively in whichever area you choose, its versatility cannot be overstated. This beautifully designed piece does more than just sit pretty in your home or office – it delivers on performance too by providing much-needed light and heat at your convenience. Aesthetically pleasing yet highly functional - indeed brings warmth and light wherever you need them most 🌟
This kerosene railroad lantern has exceeded my expectations! Its sturdy construction and windproof nature make it perfect for camping trips. Plus, the nostalgic design adds a charming touch to any setting.
Like it sososo much, thank you
The kerosene lantern we purchased recently has proven to be a delightful blend of the charm from yesteryears and today's functionality. This unique combination is exactly what this lantern offers, making it an absolute treasure in our collection. This keros lantern has been designed with such authenticity that it instantly transports you back in time with its vintage appeal. Yet, despite its old-world charm, it doesn't compromise on modern-day functionality at all! It works perfectly well in providing ample light and can easily compete with any contemporary lighting solution. One of the most exciting aspects of owning this kerosene lamp is how much attention it garners our backyard parties. It’s not just a source of light; rather, it serves as an interesting conversation starter among guests who are intrigued by its nostalgic design and seamless operation. The warm glow emanating from the lamp creates a cozy ambiance that adds to the overall mood of these gatherings. Its ability to seamlessly merge yesterday's allure with today's practicality makes it an absolute hit at every event hosted in our backyard.
good quality
nice
A fantastic purchase indeed! This kerosene lamp isn't just great for lighting up spaces; its old-world charm enhances the ambiance too. Love how steadfastly it burns even in windy conditions!