SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment the chair graced my home, it has not just been a piece of furniture; it has become the cornerstone of my personal sanctuary. This chair, with its blend of European and Scandinavian design influences, embodies the cozy elegance I've always sought for my living spaces. The solid wood frame speaks to a commitment to durability that I deeply appreciate, offering both stability and a sturdy foundation that reassures me of its longevity. The high-quality cotton fabric upholstery, complemented by the plush sponge filling, invites hours of leisurely relaxation, whether I'm lost in a book or simply taking a moment to unwind. The chair's compact dimensions have proven to be a perfect fit for the intimate corners of my home, from a sunlit balcony nook to the cozy confines of my reading room. Its sleek design, devoid of unnecessary embellishments, harmonizes beautifully with both modern and traditional decor, making it a versatile addition to my home. The comfort it provides is not just physical but visual, enhancing the aesthetic appeal of any space it occupies. What truly sets this chair apart for me is how it encapsulates the essence of minimalistic living—functional, sophisticated, and utterly inviting. It's more than just a seating option; it's a lifestyle statement that elevates my home's ambiance and my daily living experience.
I am thoroughly impressed with this chair, which has proven to be a blend of artistry, comfort, and functionality. The first thing that strikes you is its elegant design, which showcases a perfect balance of form and function. The weave pattern is not only aesthetically pleasing but also constructed to ensure maximum durability and support. Sitting in the chair is a luxurious experience, thanks to the soft yet supportive cushions that conform to your body, providing an optimal level of comfort. It's an ideal spot for leisurely reading, watching TV, or simply relaxing in a peaceful environment. The chair's robust build ensures that it can withstand daily use, making it a practical addition to any home. Its design complements various interior styles, making it easy to integrate into different rooms and settings. The chair's quality is evident in every aspect, from the material selection to the finishing touches, ensuring that it remains a cherished part of my home for a long time.
Simple to put together, exactly as shown in the pictures. I chose the green color and it didn't disappoint. It arrived neatly packaged with straightforward instructions. Highly recommend.
Assembly was a breeze, and it looks spot-on like its picture. The material's holding up great.
The Nordic Rattan Leisure Single Sofa Chair has redefined what minimalistic design means to me. It stands proudly in my living room, not just as a furniture piece but as a testament to my love for serene leisure and refined taste. The chair's Scandinavian appearance brings a modern, clean vibe that complements my desire for a clutter-free, peaceful environment. The solid wood frame and premium cotton fabric exemplify the quality and craftsmanship that went into its creation, ensuring that the chair is not only visually appealing but also built to last. The unique blend of comfort and style has made this chair my favorite spot for relaxation and contemplation. The sponge filling offers a luxuriously soft yet supportive sit that cradles me in comfort, whether I'm enjoying a quiet morning coffee or delving into the pages of a captivating novel. Its size is perfectly suited for the smaller, more intimate areas of my home, providing a cozy retreat without overwhelming the space. Each detail, from the material to the design, reflects a thoughtful consideration for both aesthetics and functionality, making it a quintessential piece for anyone seeking to infuse their home with the essence of Nordic elegance and the warmth of cozy leisure.
This chair stole my heart. It's stunning in my apartment, high-quality, and assembling it was straightforward. I'm tempted to get another. It's just perfect and I can't recommend it enough.
Impressed by the quality and beauty of this chair. Offers great value for the price.
This chair is the epitome of comfort and style. Its design is both modern and timeless, making it a perfect fit for any interior. The materials used are of the highest quality, ensuring that the chair is not only beautiful but also durable. I appreciate how it provides excellent support while also being a cozy spot to unwind. It has quickly become my favorite place to read and relax after a long day
This chair is nothing short of a masterpiece, blending artistic design with unparalleled comfort and durability. From the moment I first sat in it, I was struck by the exceptional quality and attention to detail. The weaving technique used is both intricate and robust, creating a stunning visual effect while offering firm support and flexibility. The material choice is excellent, providing a tactile experience that is both luxurious and enduring. The chair's structure is designed to offer ergonomic support, cradling the body in comfort without compromising on posture. Its cushions are the perfect complement, offering softness that envelops you in comfort while retaining their shape and support over time. The aesthetic appeal of the chair is universal, making it a versatile piece that enhances any room, whether it's the centerpiece of a living room or a stylish addition to a bedroom or study. The chair has become my sanctuary, a place where I can unwind in total comfort, escape from the stress of daily life, and recharge. Its presence in my home has significantly improved my living environment, adding a touch of elegance and a sense of tranquility. The chair's quality and design reflect a deep understanding of the needs and desires of those who appreciate fine furniture, making it a treasured possession that I am proud to own
My daughter is thrilled with this chair! Easy assembly and a charming addition to her room.
Cute chairs that matched the pictures exactly and were simple to assemble. They're quite firm, possibly softening over time, but they're great as stylish accent chairs.