SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
💧🌳 I've found that this small device has become an absolute necessity in my outdoor adventures. This little gadget, despite its compact size, plays a monumental role when it comes to ensuring safety and convenience during my hikes. The first thing that caught my attention was how compact and lightweight it is. Its design allows me to easily tuck it away in any corner of backpack without adding any significant weight or bulkiness. This feature alone makes it incredibly easy for me to carry around on long treks where every ounce matters. What's more impressive about this gadget is the peace of mind that it offers. With this handy tool at hand, I can confidently drink from virtually any water source I encounter along the trails - be they gushing rivers or tiny mountain streams. It provides reassurance knowing that regardless of where I am or what type of water source I come across, safe drinking water isn't something that will ever be a concern for me again. This device not only ensures physical health but also contributes significantly towards mental well-being by eliminating worries related to hydration during hikes. The importance of having access to clean drinking water while exploring nature cannot be overstated and with this gadget in tow; these concerns are effectively put to rest.👍
wow just wow... never thought something so small could be so powerful. it filters out all the bad stuff in seconds and fits right into my pocket 🚀 couldn't ask for more on my camping trips.
this straw has been such a handy tool during my travels abroad 😎 no need to worry about unsafe tap water anymore plus it saves me money on bottled water 💰 brilliant invention!
perfect for camping
As someone who loves hiking, this compact water filter straw has been a godsend. It's lightweight and easily fits into my gear, ensuring I can safely drink from any natural source. Wouldn't hit the trails without it! 👍
Genius!
This outdoor filter straw is an essential part of my backpacking kit now. Its compact size makes it easy to carry around and ensures safe drinking anywhere. Highly recommended! ✈️
This mini water filter straw is a traveler's best friend 🌎
Ok
i love how simple yet effective this little device is... turns any questionable water source into safe drinking water within seconds saves me money on buying bottled waters during trips too 💦
this little device works wonders...
This gadget small but mighty! It filters out contaminants quickly and fits right in my pocket.
😎 😎 😎
No more anxiety about unsafe tap water abroad with this handy tool
The perfect companion for hiking trips. Compact, lightweight and ensures that I can safely hydrate from any stream or river 🏞️
useful
Filters everything bad out within seconds
recommended!