SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I just snagged this little beauty for my ride and let me tell you, it's already got me head over heels. The moment I open the packaging, I was hit with this scent that is nothing short of perfect. It's like Goldilocks and her porridge - not too hot, not too cold but just right. are so many air fresheners out there that can be way too overpowering. They smack you in the face every time you get into your car until all you want do is wind down the windows even when it's raining cats and dogs outside! Butpe, not with this one. This gem has a fragrance that’s subtle yet noticeable enough to make a difference. It doesn't scream 'look at me' or try to steal the show from anything else in your car; instead, it quietly does its job of making sure your vehicle smells good without being overwhelming. Every time I slide behind the wheel now, there’s this lovely aroma waiting for me – sort of like coming home after a long day at work to find someone’s been baking cookies! I also love how easy it was to install – didn’t have any trouble getting it set up which means more time enjoying that fantastic smell rather than wrestling with instructions! And did I mention how long-lasting this thing seems? A few days in and still going strong! I'm telling ya'll if you're on the fence about picking up an air freshener for your whip then give this one a shot because trust me - once you've experienced what it brings to the table (or dashboard), there's no turning back! Two thumbs up from yours truly here.
no capitals here because i am so relaxed by the soothing fragrance of this air freshener! it's like a breath of fresh air every time i into my car.
This aluminium air freshener has been an absolute lifesaver on long road trips with the kids. It keeps our vehicle smelling fresh and clean!
🚗 Wow, what a great product! Not only does it look sleek in its billet aluminium casing, but the scent is also heavenly. Makes driving more enjoyable.
Absolutely adore this blue beauty that sits on my dashboard! Its aroma makes me feel calm during traffic jams; definitely worth purchasing.
good
The best part about having this in your car? You get to enjoy its refreshing smell every day without even thinking about it.
this is such a cool accessory for any vehicle. smells amazing and looks stylish too!
After installing this product, I noticed an immediate improvement in how my car smelt - no regrets buying at all!