SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌟🌟🌟🌟 I'm absolutely smitten with this adjustable ring! It's even more beautiful in person than it is online The 18K gold plating gives it a luxurious feel, and the flower design adds such an elegant touch to my everyday. Plus, being able to adjust the size means it fits perfectly on any of my fingers – no more worrying about ordering the wrong size! This piece has quickly become a staple in my jewelry collection. 😍
So elegant ❤️
I have to say, I was pleasantly surprised by this purchase. Usually, I don't go for floral designs but something about this ring caught my eye - and boy am I glad it did! The craftsmanship is top-notch; you can tell that every detail of the flower was meticulously crafted from high-quality stainless steel. And that gold-plating? Absolutely stunning! It sparkles under light without being too flashy or overwhelming. Best part? It's adjustable so no worries if your finger size changes over time.
I'm in love with this ring 👍 👍 👍
Wow, this ring is so lovely! The gold-plating shines brilliantly and the flower design is so delicate. Love that it's adjustable too!
This golden beauty has become my favorite accessory. Its intricate flower design coupled with the luxurious feel of 18k gold-plating makes it an absolute must-have!
This little gem of a find has exceeded all expectations! As someone who appreciates understated elegance, this golden beauty hits just right with its delicate yet striking flower motif set against lustrous 18k gold-plating. Not only does it look good but feels good too - thanks to its quality stainless steel construction and smooth finish which ensures zero discomfort or irritation even after long hours of wear. Oh and did I mention how handy the adjustable feature is? No need for resizing trips to the jeweler anymore!
One word: obsessed! ❤️❤️❤️
This adjustable ring has been turning heads wherever I go! The stainless steel construction ensures durability while maintaining elegance thanks to its beautiful 18K gold-plated finish.
So cute
A real gem among rings – beautifully designed, comfortable on any finger due to its adjustable feature, and exudes luxury through every inch of its 18k Gold-Plated surface.
Truly delighted by how lovely this piece turned out - everything from its sturdy build quality down to that enchanting floral pattern bathed in radiant Gold-Plate screams class without breaking bank. Bonus points for easy resizing!