SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely in love with this watch! It combines technology with a sleek, fashionable design. The LED screen is bright and easy to read, and the overall durability impresses me every day. It's lightweight. A perfect blend of form and function, it enhances any look effortlessly.
This watch has exceeded my expectations with its sleek design and precise timekeeping. It's a fabulous accessory for any outfit.
This beautifully crafted watch has become my go-to accessory. The digital display is exceptionally clear, and the stylish design turns heads wherever I go. It’s durable, reliable, and adds a touch of elegance to any outfit. The adjustable band ensures a perfect fit, making it comfortable for all-day wear.
Perfect blend: style meets technology.
This watch is an absolute stunner! Its beautiful aesthetics coupled with advanced features make me feel like a million bucks every day. recommended.
Elegant design, clear display, truly enhances any outfit wonderfully.
I am thoroughly impressed with this watch. The craftsmanship is outstanding, featuring a bright, easy-to-read display that combines practicality with high-tech flair. The design is sophisticated, yet versatile enough to pair well with both office attire and evening wear. The watch's functions are intuitive and enhance the overall user experience, keeping time with impeccable accuracy. Its water-resistant feature and durable build quality mean I can enjoy wearing it for any occasion without worry. Truly a remarkable addition to my collection, offering both style and substance.
Stunning, functional, and reliable; perfect accessory for everyday elegance.
I'm thrilled with this elegant timepiece! The LED display is crisp, and the design feels both modern and chic. Perfect for daily wear or special occasions.
Chic, clear, functional—absolutely love it.
This sophisticated timepiece offers a blend of elegance and functionality. The LED display adds a modern touch, making it easy to read the time at a glance. Its electronic mechanism ensures accurate timekeeping, while the design complements any outfit, making it a perfect accessory for women.
Stylish, precise, comfortable—highly recommend.