SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is a perfect blend of comfort and functionality with its flexible and durable band. The quartz movement ensures precise timekeeping, adding reliability to its sleek design. Whether you're at work or out for a casual day, this timepiece effortlessly complements your style, making it a versatile accessory for every occasion.
⌚ This watch is a real gem! The silicone band fits my wrist like a dream, and the quartz movement keeps time perfectly. Definitely a must-have for any fashion-conscious individual.
My husband got me this watch as a gift and I am absolutely in love with it! The silicone band is so comfy and easy to clean, while the quartz mechanism ensures accurate timekeeping. A perfect blend of style and functionality!
Elevate your wrist game with this watch featuring a resilient and comfortable band. Its quartz movement guarantees accuracy, while the minimalist design exudes modern elegance. From office meetings to weekend outings, this versatile timepiece seamlessly transitions between different settings, adding a touch of sophistication to your look.
An everyday essential for me now. Couldn't be happier with it!
This piece has quickly become an everyday staple for me. Its durable silicone band can withstand my active lifestyle without compromising on comfort or style. Plus, its precise quartz movement never fails to impress.
Absolutely fantastic!
Elevate your wrist game with this watch boasting a resilient silicone band. Its reliable quartz movement ensures precision, while the minimalist design exudes modern elegance. Whether for work or leisure, this versatile timepiece complements any outfit with its sleek and timeless appeal.
It's stylish, comfortable and keeps perfect time.
This timepiece features a comfortable and durable band, perfect for everyday wear. Its quartz movement ensures accurate timekeeping, while the sleek design adds a touch of sophistication. With its versatile style, this watch is suitable for both casual and formal occasions, making it a must-have accessory for any wardrobe.
Great piece. The silicone band is super comfy on my wrist!
I'm this new addition to my collection. It's lightweight, comfortable, and the silicone strap doesn't irritate my skin at all.
Durable yet fashionable - the best of both worlds indeed!
Comfortable, durable band.