SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wonderfully charming item has now seamlessly integrated itself into my daily necessities, bringing a smile to my face each time I use it 😊. The unique design that this piece possesses is not just beautiful but also incredibly distinctive, making it stand out from the crowd in the most delightful way. Every single day, without fail, I find myself reaching for this lovely piece. It's as if it's become an extension of me; something that feels so natural and fitting to use. This isn't just any ordinary item - its charm lies in its ability to blend flawlessly with my routine while still maintaining a sense of individuality and uniquenessIts design is what truly sets it apart though - there's something about how different yet harmonious it looks that draws people’s attention wherever I go. It doesn’t merely sit quietly by; instead, it makes a statement without being overbearing or ostentatious. Its understated elegance coupled with its distinctiveness ensures that every encounter leaves an impression. The number of compliments I receive on a regular basis because of this piece is astounding! People are genuinely intrigued by its originality and often express their admiration for such an unusual find. These acknowledgments serve as constant reminders of why I fell in love with this piece in the first place – not only does it fulfill practical needs but also adds aesthetic value to everyday life. In conclusion, this lovely piece has indeed become an integral part of my everyday essentials now due to its incomparable design and functionality which never fails to garner compliments from those around me!
Yayyy! I'm really pleased with this purchase - the silicone strap feels soft against my skin and doesn't cause any irritation unlike some other watches I've had before. Adds such a unique touch to every fit!
A big thumbs up from me 👍
I love this watch! It's so comfortable to wear and looks absolutely stunning. The silicone strap is a game changer, no more annoying metal links digging into my skin.
My wife has been wearing this quartz watch for about a month now and she’s in love with it. She says it's lightweight, stylish, and perfect for her everyday needs.
This timepiece is an absolute steal! It fits snugly on the wrist without being too tight or loose. Plus, the quartz movement ensures accurate timekeeping – couldn’t ask for more!
😍
This beautiful piece not only tells me the time but also adds a touch of elegance to my outfits - exactly what I was looking for!
Who knew something as simple as a silicone band could make such a difference? No itching or discomfort whatsoever - just pure comfort all day long 👌
a very good gift 🎁
Loving my new accessory! This fashionable piece has quickly become one of my favorites due to its sleek design & reliable functionality 💕
Absolutely thrilled with this purchase! The combination of fashion-forward design & high-quality materials makes this watch worth every penny spent.
Bought this gem on impulse but boy am I glad that I did! Its striking appearance gets me compliments wherever I go – totally recommend ✨