SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These solar lights that I recently purchased are simply fantastic and have exceeded all my expectations! They've proven to be an excellent addition to my home, providing not just functionality but also adding aesthetic appeal. What makes them even more appealing is how super they were to install. It was a straightforward process that didn't require any professional help or complex tools - truly user-friendly. Once installed, these solar lights work like magic in transforming the look of my garden as soon as dusk sets in. The beautiful glow they emit creates a warm and inviting atmosphere that enhances the overall charm of my outdoor space. Whether it's illuminating paths or highlighting features within the garden, these lights do their job wonderfully well. what adds to their brilliance is their eco-friendliness. Since they're powered by solar energy, there's absolutely no need for electricity which means I can use them liberally without worrying about escalating power bills. This aspect has been such a relief since outdoor lighting often consumes significant amounts of electricity otherwise. these solar lights have brought about a delightful change in how my garden looks at night while eliminating concerns around increased electrical consumption costs. Their ease of installation coupled with the enchanting illumination they provide have made me fall completely in love with them! if you're looking for an efficient way to light up your outdoors while keeping utility costs low and contributing towards environmental conservation then these amazing solar lights could very well be your answer! 😍
wow these ground lights really exceeded my expectations. installation was a breeze and they look so good in my yard bright light but not too harsh on the eyes, just perfect 👌 plus it's great knowing i'm using renewable energy.
I'm really impressed with these ground lights. They charge during the day and shine all night long, making my backyard look magical.
I've tried several outdoor lighting options over the years, but these solar-powered ones take the cake! Not only do they add an elegant touch to our patio area but also contribute towards saving energy which is a big win for us.
very beautiful
As someone who loves hosting evening get-togethers outdoors, I must say that these ground lights have been nothing short of amazing. The soft illuminating effect creates such a warm atmosphere while being eco-friendly at the same time!
These solar lights are a great addition to my garden. They're easy to install and provide just the right amount of light.
Brilliant! I love how these lights turn on automatically when it gets dark. No more stumbling around in the yard at night!
good
The best part about these ground lights? They're powered by sunlight! So eco-friendly and cost-effective too!
No more tripping over toys in the yard at night thanks to these little gems 😅 they give off such a nice warm glow 🌟
I've had them for months now, still as bright as ever even after several rainy days. These solar-powered ground lights are seriously durable!
so happy with this purchase, they make our outdoor space feel so cozy and inviting 🏡✨ plus no extra electricity costs yay!
We installed them along our walkway... what an improvement! The soft illumination is perfect for evening strolls.
wow just wow!! never thought something as simple as adding some solar powered lighting could transform my garden like this 💖😊