SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The raised garden beds I recently purchased have genuinely been a godsend, particularly considering my living circumstances. As an apartment dweller with restricted outdoor space to work with, finding suitable solutions for gardening has always been challenging. However, these modular beds have proven to be the perfect fit for my small balcony. One of the most impressive aspects of these raised garden beds is their ease of assembly. It's quite astonishing that no tools are required in the process! This feature significantly reduces any potential hassle or stress involved in setting them up - it as simple as unfolding and placing them where desired. The simplicity and convenience factor alone make this product stand out from others on the market. Moreover, another noteworthy attribute is the quality of materials used. The felt fabric utilized in constructing these modular beds is remarkably sturdy and durable which suggests it can withstand different weather conditions without compromising its integrity or functionality over time. This robustness gives me confidence that they will last for many seasons ahead. In addition to being practical, these raised garden beds have brought an element of joy into my life by enabling me to pursue gardening despite having limited space at home. They've transformed what was once a barren balcony into a thriving green oasis teeming with life – something I find incredibly rewarding and therapeutic. This product has not only met but exceeded my expectations in terms of design, durability, and usability; providing an innovative solution to urban gardening obstacles like lack of space while also allowing me to indulge in one of my favorite pastimes within the confines of my apartment setting.
No more back pain while doing what I love! 🙌
I have never had an enjoyable experience with gardening before discovering these modular garden beds. The adjustable grid system allows me to organize my plants exactly how I want them, which is perfect for someone like me who likes everything neat and orderly. Plus, the felt material seems very durable and high-quality. It's clear that this product was designed with care.
Highly recommend
As a busy mom of three little ones, finding time for hobbies can be challenging 😅 But these raised garden beds have made it possible for me to enjoy gardening again! They were super simple to set up (even with kids running around) and don’t require much maintenance at all 👏 Now I get fresh veggies for our meals right from our backyard!
This product has completely revitalized my passion for gardening! The modular design means I can customize the layout of my garden depending on what plants or vegetables I'm growing each season - no more being stuck with one configuration year after year. Also, the fact that they’re raised makes tending much easier on my knees.
These raised garden beds have been a true blessing for my apartment living.
So good!
Even amidst the chaos at home, setting up these units was super easy and they require minimal maintenance 👏 Now we get fresh veggies right from our backyard for meals - talk about farm-to-table dining!
This product has reignited my love for gardening 🔥 Thank you so much