SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌱 As someone who is deeply passionate about gardening, I've always found myself grappling with the messy aftermath that comes along with the task of potting and repotting plants. Over time, this has become a significant challenge in my horticultural pursuits. However, all of these concerns have been addressed by an incredible product - a foldable mat designed specifically for gardeners. This innovative solution has truly revolutionized my gardening experience! The size of the mat is just perfect; it's large enough to catch all the dirt debris from potting activities. This feature alone greatly reduces mess and makes clean-up so much easier. But what really sets this mat apart is its ingenious design which allows it to be folded up neatly when not in use. This means that despite its generous size during operation, storage isn't an issue at all - it tucks away easily without occupying too much space. Another aspect worth mentioning is how effortless it is to clean after each use. All you need to do is shake off any excess soil onto your compost pile or into your trash bin then give a quick wipe down with a damp cloth if needed. No more hours spent scrubbing out stubborn dirt! I'm also thoroughly impressed by its durability – despite being subjected to frequent usage, there are no signs of wear or tear on the material itself. It still looks as good as new even after many uses! In conclusion, this foldable gardener’s mat has proven itself as one of my best purchases this year due largely thanks to its practicality and longevity features. It's made gardening less laborious and more enjoyable for me personally – definitely gets two thumbs up! 👍👍
I am in love with this gardening mat! Being able to fold it away when not in use is such a space-saver for our little apartment balcony garden. And let me tell you about the convenience - no more chasing after runaway soil or cleaning up messy spills on my floor tiles. It's also pretty sturdy; even my energetic toddler couldn't tear it apart (and believe me he tried!). So if you're into home gardening like me, do yourself a favor and get one of these mats.
💚 Who knew something so simple could make such a difference? This planting mat has made my Sunday gardening routine way less chaotic and much more enjoyable! No longer do I dread the clean-up afterward because there really isn't any now – thanks to this fantastic product which catches all the loose dirt while repotting plants 🌿 The fact that it’s foldable makes storing super convenient too – just tuck away until next time! A must-have tool for every plant parent out there!
I absolutely adore this gardener’s helper! It's such a game-changer for our small balcony garden – no more runaway soil or messy spills on my floor tiles since I got this mat. What I love most about it is how easy it is to store away when not in use due to its foldable design. Its durability also deserves mention; even after many uses (and attempts by my toddler to tear it apart), there are no signs of wear or tear whatsoever.
Useful
The convenience this planting mat offers is incredible! Not only does it keep everything tidy during repotting but also folds away easily when not in use – an absolute space-saver for us apartment dwellers with limited balcony garden space.
💚 Gardening used to be such chaos until I found this fantastic product! Now there’s hardly any mess left behind thanks to its clever design which catches all loose dirt while repotting plants. And storing could not get easier - just fold and tuck away until next time.
good
🌱 This mat has made my gardening routine a breeze! It catches all the dirt and folds up neatly when not in. A definite game-changer!
The convenience of this gardening tool is unmatched - it keeps everything tidy during repotting and stores away easily when not in use.
👍
A practical solution for every plant parent out there – reduces mess significantly while also being super easy to store due to its ingenious foldable design.