SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been in search of reliable thermal water bottle for quite some time now and finally came across this gem! The design instantly caught my eye with its beautiful traditional Chinese elements which give it such a classy touch. But what impressed me even more was how well it performed; keeping beverages at their ideal temperatures throughout the day without fail. This has quickly become one of my favorite purchases!
Wow, what an amazing find! smart thermal water bottle has become my constant companion during the day. It's not just functional but also stylish with its unique Chinese-style retro look.
If you're looking for something practical yet stylish, then look no further than this incredible smart thermal water bottle! Its temperature control feature ensures your drink stays at just the right heat level (or coolness) throughout the day which is simply fantastic especially when you're on-the-go all the time like me. And let's not forget about its gorgeous traditional Chinese design – talk about hitting two birds with one stone 🙌
Came across this gem of a product recently and boy am I glad to have it my life! The temperature feature is so convenient, especially when you're out and about all day. Plus the traditional Chinese aesthetic gives it such a classy feel!
If there's one thing that stands out about this product, then that would be its remarkable blend of style and substance. The efficiency with which it retains heat (or chillness) is truly impressive while the vintage Eastern flair gives off such a sophisticated vibe...it’s like having a functional piece of art in your hands! 🌟
Good one!
What initially drew me towards this smart thermal water bottle was its unique Chinese-themed aesthetic but upon using it, I realized there’s so much more to love about this product! Its ability to maintain beverage temperatures (hot or cold) throughout the day is simply unparalleled plus who can resist such a stylish piece?! Highly recommended indeed.
Love the traditional Chinese design on this thermal. Keeps my coffee hot for hours!
This smart thermal water bottle combines functionality with some serious style points thanks to its retro Chinese inspired design. A must-have accessory if you ask me!
I bought this as a gift for my wife who loves all things vintage and she absolutely adores it! Not only does she appreciate the classic Eastern aesthetics but also how effectively it retains heat throughout her workday.
love the Asian-inspired touch!
This smart thermal water bottle has quickly become one of my favorite possessions not just because of how well it performs but also due to its beautiful oriental-inspired aesthetics. Whether you want your drink piping hot or refreshingly cool – this item ensures you get exactly what you desire and looks absolutely stunning while doing so!
I was looking for something efficient yet aesthetically pleasing when I stumbled upon this beauty of a product - talk about hitting two birds with one stone 😁 Great purchase.
This thermal water bottle is the perfect blend of style and substance. It keeps my tea warm for hours, and the Chinese retro design adds a touch of elegance to my daily routine.
Its temperature control feature is top-notch, keeping my drinks hot or cold as needed. it has a gorgeous traditional Chinese design that I can't get enough of!
Staying hydrated has never been more fashionable thanks to this gorgeous smart thermal water bottle!
I am in awe with this incredible product!
The craftsmanship on this item is truly commendable; you can see the attention to detail in its beautiful Eastern-style designs. And did I mention how well it performs? My beverages stay at their ideal temperatures all day long!
This smart water bottle is a game changer It's stylish and incredibly functional.
If you're after something practical yet stylish, then look no further than this amazing water bottle! The unique Chinese-themed design sets it apart from others while ensuring your drink stays perfectly heated (or chilled) throughout the day.
It does an excellent job maintaining beverage temperatures and looks stunning too with its vintage Asian flair 🙌
I've always been a fan of products that combine function and fashion seamlessly – and this smart thermal water bottle fits right into that category! Keeps my drinks just how I want them while adding some panache to everyday hydration 💦👌
Just when I thought staying hydrated couldn’t get any better...I discovered this gem. Not only does it keep liquids hot/cold for extended periods but also boasts an elegant Oriental aesthetic which never fails to impress!
A real standout amongst similar items due to both its performance capabilities (excellent insulation properties!) AND visual appeal courtesy of the lovely Chinese retro design. Highly recommended!
It's a perfect blend of functionality (keeps my drinks at just the right temperature) and style (the unique Eastern-inspired look is so chic!).
I'm absolutely loving this product - it has quickly become an essential part of my daily routine. The heat retention is impressive, and I can't get enough of its beautiful traditional Chinese aesthetics.
When I first laid my eyes on this smart thermal water bottle, I was immediately drawn to its unique Chinese retro style. It's not often that you come across a product that is able to blend functionality and aesthetics so seamlessly. After using it for a while now, I can confidently say this isn't just about looks - the performance of this bottle is truly commendable. It keeps my drinks hot or cold for an impressively long time, making it perfect for both summer and winter seasons! 😊
This bottle has been nothing short of amazing since I've started using it! My drinks stay perfectly heated (or chilled) all day long thanks to its superior insulation properties – something that’s hard to find in other similar products out there. Not only does it perform exceptionally well but also looks stunning with its oriental-inspired aesthetic...it definitely adds some panache to everyday hydration!
I'm with this product. My drinks stay perfectly heated or chilled all day long.
I am absolutely delighted by how wonderful this product turned out to be! The craftsmanship visible in its beautiful Eastern-style designs speaks volumes about its quality.
The retro Asian aesthetic of this thermal bottle adds a unique touch to my daily. Highly recommended!
A must-have item! The temperature control feature is amazing, plus it looks so chic.