SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this honeycomb ice tray and it's been a treat! The silicone is super flexible, making it easy to pop out the cubes. Love it! 😍
So happy with my purchase. This ice cube tray is perfect. Easy to fill and clean.
recommend
no more struggling with old school plastic trays, this one’s made of flexible silicone so you can easily get your ice out without any fuss or mess 👌🏼 also love how many cubes it makes at once.
Fantastic
I've tried loads of different types of trays but none compare to this one. It's durable, doesn't leak in the freezer like some others I've had before and pops out perfectly sized pieces every time.
this little gadget has quickly become an essential part of our kitchen routine 🐝
Who knew an ice tray could be this cool? Honeycomb design is cute, and the silicone material makes it easy to use. A+ purchase!
What a fantastic find this has been! I've always been one to have my drinks cold, and this honeycomb ice tray is just perfect for that. The silicone material makes it super easy to pop out the cubes - no more struggling with rigid plastic trays. Plus, the honeycomb design isn't just cute; it's practical too. Each cube comes out in a neat shape that fits into any glass or bottle easily. It's also so simple to clean which is an added bonus for me as someone who values convenience. This tray has made such a difference in my kitchen!
Never thought I'd rave about an ice cube tray but here we are! It's, efficient and the honeycomb shape of the cubes is a fun touch.
ok
this thing rocks! no more wrestling with my old plastic trays - these cubes slide right out. plus they're just so darn cute 🐝