SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, well, well! Let me tell ya about this adorable little sauce dish I recently got my hands on. It's not just any old dish - it's the kind that makes you do a double-take and say "Wow!" The moment I laid eyes on it, I was smitten. Its design? Simply charming to the nth degree. Now let me paint you a picture. Imagine sitting down at your dinner table after a long day, feeling beat and hungry as can be. You glance over and there it is - this cute-as-a-button sauce dish that instantly perks you right up. Yeah buddy, we're talking about an instant mood booster here! The design of this thing isn't its only selling point though - oh no siree! This little gem also packs quite the punch in terms of durability thanks to its ceramic quality. You know how some dishes feel like they might shatter if you so much as look at them wrong? Not this one! It feels solid and robust in your hand which gives off an air of reliability. I've gotta admit when I first saw it online, I had my doubts about whether or not it would live up to my expectations but boy did it prove me wrong! And let’s face facts here – who doesn’t love getting more than their money’s worth? So yes indeed folks, without a shadow of doubt in my mind: buying this delightful sauce dish has been totally worth every penny spent. No regrets whatsoever with this purchase – none at all! So what are ya waiting for? Go get yourself one too because trust me when I say – once you have one gracing your table during meal times...you won't want to go back.
absolutely love this dish - perfect size for sauces and the lucky cat design brings so much fun to meal times. not only functional but also super cute!
charming
The attention to detail on this adorable sauce dish is impressive, making each dining experience unique. Plus, it's easy to clean which is always a bonus.
Durable and cute sauce dish! Makes dining a unique and joyful experience.
So cute 😍
i've been using this lucky cat dish for weeks now and i can't get enough of it🐱
Adds fun to every meal!
lovely
This sauce dish is an absolute joy! Cute and unique
A charming addition to my tableware, functional yet whimsical.
Loving this sauce dish!
recommend