SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My little ones are absolutely thrilled with this new addition to our bath time regimen! This ingeniously crafted cup ensures a completely tear-free experience when washing hair - no more fuss or drama involved. What I particularly love about this tool is how it fosters independence in children, giving them the ability to manage their own hygiene tasks during baths.
This ingenious tool has made bath time so much more fun for my little ones! They absolutely adore using it and I must say, I am equally impressed by its functionality and effectiveness. Designed perfectly for children's hands, the bathing cup enables them to manage their own hygiene tasks with ease - making baths less about drama and more about enjoyment! But what really stands out for me is how efficiently it keeps soap away from their eyes when washing hair - ensuring a completely tear-free experience every time!
tear-free experience!
This product makes bath time a total breeze! It's designed perfectly for little hands to hold and use independently
This bathing cup is a fantastic addition to our bath time routine. Its design is superb, allowing my child to hold and use it with ease. Not only does it make shampooing more enjoyable for them, but it also eliminates any possibility of soap getting into their eyes. It's truly an effective solution!
A wonderful tool that turns shampooing into an enjoyable experience for kids, with no tears or fuss involved.
Simply the best solution for washing hair without getting soap in children's eyes. Easy to handle and super effective!
Bathing has never been this fun and fuss-free! This cleverly designed cup makes the process of washing hair absolutely tear-free for my little ones. They can easily manage the tool themselves which adds to their enjoyment and independence during bath times.
just pure bath time enjoyment!