SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Snagging this sun hood hat has been nothing short of a godsend in the scorching summer heat. It's as light a feather and so dang comfy that most times you forget it's evenched on your noggin! The material they've used is something called ice silk - sounds fancy right? Well it feels just as good. It’s super against the skin and does an ace job at keeping you cool from dawn till dusk. But wait, there's more! This ain’t no ordinary hat my friend. Nope, this bad boy also covers up your neck which is such a big plus in my book. We all know how brutal Mr Sun can be with his rays beating down on us mercilessly during those hot days out in the open. So having that extra layer of protection for our vulnerable necks is like icing on the cake. I gotta say I'm really digging this hat and if you're someone who spends any amount of time outdoors under the blazing sun then trust me when I say - you need to get yourself one of these pronto! Whether you're into hiking, fishing or just enjoy lounging around at picnics or barbecues – this sun hood hat will do wonders for keeping your head cool while shielding your neck from getting scorched. 👍
I'm a big fan of this hat...it's super lightweight yet provides excellent coverage against the sun. Plus, the material feels like a cool breeze on your skin - just perfect for those scorching hot days.
Fantastic
A perfect summer accessory! It's comfortable, cooling and offers great UV protection. 👍
this hat is everything i wanted and more 😊 fits perfectly, doesn't make me sweat (which was always an issue with other hats), and even looks stylish enough to wear out casually.
💯
This sun hood hat has become my go-to for outdoor activities. 🌞
Cool👍
Lightweight and stylish
Love how it feels on my skin - silky smooth and refreshingly!
ok
can't get over how amazing this find is! protects from the sun yet keeps you feeling breezy thanks to its icy-silky texture no more sweaty head or annoying itchiness after wearing hats all day plus who wouldn't want to rock such a trendy look
recommend
I appreciate its full coverage design that protects even my neck from the sun.
good