SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an elementary school PE teacher always looking for ways to engage students actively during class activities having such high-quality equipment like this cone set makes all the difference These cones withstand daily use by energetic children running around playing various sports They help create clear boundaries ensuring safety while making lessons fun colorful additions brighten any gymnasium field setup Cleanup stacking afterward simple saves valuable prep time allowing me focus more teaching less organizing Highly recommend educators coaches alike
this cone set is amazing for agility drills. super lightweight and durable, perfect for my weekend soccer practices. couldn't be happier with the purchase
These cones have become an essential part of our family’s outdoor activities. My kids love setting up obstacle courses in the backyard, and it keeps them active for hours! The material is durable yet flexible, so no worries about breaking if stepped on accidentally. Definitely a great addition to our sports equipment collection!
great quality, bright colors make training sessions fun and effective
these cones are a lifesaver during our bootcamp workouts no more makeshift markers that blow away in the wind highly recommend to anyone looking to up their exercise routine
Perfect for quick setup and drills. My kids love using them!
ok
These cones are useful for basic training drills. They are reasonably durable but could be a bit sturdier for heavy use in various sports activities
I've been using these cones for my football training sessions, and they have exceeded my expectations. The vibrant colors make them highly visible on the field, even during evening practices. They are sturdy enough to withstand constant use but lightweight enough to carry around easily. I appreciate how they help me organize drills efficiently.
Perfect.
As a personal trainer, I find these cones extremely useful for client workouts. They're versatile enough to be used in various drills from sprint intervals to balance challenges. Clients enjoy the added structure they bring into routines plus they're made of high-quality materials that ensure longevity even with frequent usage overall very satisfied
Awesome
Durable and versatile, exactly what I needed for my workouts.
I recently started incorporating agility training into my fitness routine at home, and this cone set has been a game-changer. Setting up different patterns for sprints or lateral movements is quick and straightforward thanks to their lightweight design. Despite being light, they're surprisingly sturdy; they don't tip over easily even when it's windy outside. My teenage son also uses them for his basketball practice drills – talk about multifunctional! Cleaning up after our sessions is hassle-free since the cones nest perfectly together without taking up much space in our garage.
kids love using them!
Satisfactory for routine practice sessions. The colors are bright and visible, yet the material feels somewhat lightweight for outdoor conditions