SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this backpack. As a freelance photographer, I often find myself in unpredictable weather conditions, and the waterproof feature has been a lifesaver for my camera gear. The USB charging port is an added bonus – it's so handy to charge my phone on the go without having to dig around for a power bank. The design is sleek and professional, making it suitable for client meetings as well as outdoor shoots. It's surprisingly spacious too; I've managed to fit in my laptop, camera, lenses, and even some personal items with ease. Highly recommend this bag!
Love this backpack! Keeps all my gear dry and charged up. 🙌
durable
Absolutely love this bag! As someone who carries around tech gear everywhere I go, having that USB charging port is such a blessing 🚀 Also thrilled about its water-resistant material because it saves me from worrying about sudden downpours messing with my stuff
this backpack exceeded all my expectations! i'm constantly on the move between classes and part-time jobs so i needed something durable yet stylish enough to carry everywhere. the waterproof material really holds up against unexpected rain showers which is awesome because i've had bad experiences before 😅 plus that usb port? total game-changer during long days when i'm away from home can't count how many times it's saved me from dead battery panic overall super happy with this purchase
recommend
Perfect for my daily commute! Waterproof and the USB port is super handy. 🚴♂️
I recently bought this backpack for daily use at work and couldn't be happier with it! It’s got ample space without looking bulky – fits my laptop perfectly along with other essentials like notebooks and lunchbox. What stands out most though is its durability; I've used it through some rough commutes including heavy rains but everything inside stayed dry thanks to its waterproof feature 💦 And that built-in USB charger? Pure genius especially when you're always running low on battery like me definitely worth every penny!
This bag my laptop safe from rain, love it!
The charging port saves me every time. Stylish and practical.
Awesome
Great for business trips! Fits everything I need.
This backpack rocks! It's spacious without being bulky which makes it perfect for everyday use. The waterproof aspect really came through when I got caught in an unexpected rainstorm last week no damage to anything inside 🙌
Waterproof feature really works, no more worries about sudden showers.
Sleek design with lots of space. USB charger is a bonus!
Perfect!
I travel lot for business and this backpack has been amazing! It's got enough space for all my gadgets files, and even some clothes. The USB port is so convenient during layovers at airports. It’s sleek yet durable – perfect combo of style and functionality.
I use it daily; durable and stylish with ample storage.
The best backpack I've ever owned – waterproof and functional.
this backpack is a total lifesaver for my daily commute. the waterproof feature is legit, especially on rainy days when i'm biking to work. plus, the usb charging port keeps my phone juiced up all day 💪 super practical and stylish too highly recommend!
reliable