SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My heart melts every time I see my little girl in this Halloween sweatshirt and pants set. The design is absolutely delightful, with a perfect blend of festive charm and playful cuteness that makes it ideal for the season. But what really sets it apart is its comfort level - soft against her skin, yet durable enough to withstand all the running she does daily. Plus, the fit couldn't be more spot on! It's loose enough to allow unrestricted movement but doesn't look baggy or ill-fitted. And let's not forget about those adorable prints; they are vibrant without being overly flashy, making them suitable for both day-to-day wear and special occasions like Halloween parties at daycare.
Got this sweatshirt and pants set for my little pumpkin, and it's just too cute!
no words can describe how adorable my toddler looks in this halloween outfit.
I was on a hunt for something unique yet comfortable for my toddler daughter this Halloween when I stumbled upon this sweatshirt & pants set. What a fantastic find! Not only did it tick all boxes in terms of quality material, excellent stitching and accurate sizing but also had an extra element of fun added by its charming Halloween theme design which instantly captivated my daughter’s interest (and mine too!). She enjoys wearing it so much that we often have trouble convincing her to change into another outfit! Even after multiple washes, the colors remain as vibrant as ever while maintaining their shape perfectly well - testament to its superior quality.
amazing
Absolutely love this set for my princess 👸
This ensemble has been nothing short of magical since we received it last week. My two-year-old looks positively enchanting dressed up in this cute little getup designed specifically with toddlers' needs in mind – from the easy-on-and-off feature (which she loves), down to how comfortably snugly everything fits without restricting her movements any way whatsoever (a big plus point). The fabric feels incredibly soft against her delicate skin while providing ample warmth during these cooler autumn days leading up to Halloween festivities at school where she can’t wait to show off her new favorite outfit!
bought this as a gift for my niece and boy did I score some points with her mom lol 😄
nice