SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This diffuser is a breath of fresh air, literally! I love I can adjust the frequency to fill my space with just the right amount of fragrance. 🌸
I've been sleeping like a baby since getting this aroma device. The calming scents really do wonders for stress relief!
this little gadget has made such an improvement in our home - it’s unobtrusive and efficient.
now our living area always smells fresh and inviting
efficient
Who knew something so small could make such a big difference? My house smells amazing all day long thanks to this wall-mounted diffuser.
i’m impressed by its energy efficiency - only 2W power but still packs quite the punch when it comes to scent dispersal.
My favorite part about this product is that I can customize everything from spray times to intensity. It's perfect for creating different moods throughout the day.
Impressive
Absolutely love how long-lasting the fragrances are! This diffuser doesn't just mask odors—it creates an entirely new ambiance.
I was looking for something easy-to-use yet effective, and stumbled upon this gem 💎 The adjustable settings allow me to personalize every aspect of my aromatherapy experience.
recommend
this aroma machine has turned out to be one of my best purchases ever - i use it daily and wouldn’t want to miss its soothing effects anymore.
I've been using this aroma device in my home office and it's made such a difference - the scents keep me relaxed yet focused during work hours.
the design is so sleek, it blends right into the decor of any room. plus, being wall-mounted saves counter space.
The Bluetooth APP control is super convenient! I can fine-tune my fragrance experience without even getting up from my couch.
satisfying
this product has brought aromatherapy to a whole new level for me - love how i can tailor the scent intensity to suit my liking.
ok
This diffuser not only makes your space smell great but also contributes to overall well-being – stress relief, better sleep... what more could you ask for?