SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my, this little romper is just the cutest! We got it for our daughter's first Halloween and she looked absolutely adorable. The long sleeves were perfect for a chilly October night, keeping her snug and warm while we went trick or treating. Plus, the fabric was soft against her skin - no irritation at all. It was easy to get on and off too which made diaper changes a breeze during our festivities. Definitely one of the best purchases we've made for baby clothes so far! 🎃👶💕
Adorable
Adorable and comfortable, this romper was a hit at our family Halloween party. The long sleeves kept my baby warm on a cool autumn night. Highly recommended!
recommend
i'm not usually to write reviews but i had to make an exception here because this romper has been such a hit in our home! it’s just perfect for halloween with its cute design that adds extra fun to the holiday spirit. plus it's super comfy; never seen my girl so comfortable before 😍 honestly can't stress enough how soft and cozy it feels—great quality indeed! also love that it’s long-sleeved as october nights can be quite cold where we live. hands down five stars from us!
Satisfactory
We love the cute design of this romper! It's perfect for Halloween, plus it’s so soft and cozy. Made diaper changes easy too - such a win!
ok
I must say I'm really impressed by this delightful little number! My wife picked out this Halloween-themed romper for our princess' first spooky season celebration, and boy did she steal the show in family photoshoots 👻 Not only does it have an adorable design that fits right into the festive atmosphere but also boasts practical features like long sleeves (ideal for autumn weather) and easy access points making those inevitable nappy changes less of a hassle. Can't recommend highly enough!
cute
This Halloween-themed romper is not just charming but also practical with its long-sleeves and easy access points for nappy changes. A big thumbs up from us!
A delight! This little number made our daughter's first Halloween extra special. Perfectly snug fit, super comfy fabric - couldn't ask for more.