SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely in love with this pumpkin romper! The moment I saw it, I knew my baby needed to have it for Halloween. The design is so adorable and festive, making it perfect for the holiday season. But what truly impressed me was the quality of the fabric - soft yet durable enough to withstand multiple washes without losing its shape or color. romper fits true to size and didn't irritate my little one's sensitive skin at all, which is a huge plus! My baby looked like the cutest pumpkin in town and we received tons of compliments. It was easy to put on and take off too, saving us from unnecessary fussing.
Absolutely delighted with this romper!
sooo soft and comfy
This Halloween-themed pumpkin romper has been an absolute delight for both me and my baby boy. Not only does he look incredibly cute wearing it but also feels comfortable throughout thanks to its soft material that doesn’t itch or cause any discomfort whatsoever. What makes this outfit even more special is its beautifully crafted design that perfectly encapsulates the spirit of Halloween without being overbearing or cheesy – just pure adorableness! Moreover, despite several rounds in the washing machine after inevitable food spills during our family gatherings, this outfit still looks as good as new - testament indeed to its top-notch quality.
This romper a hit at our family Halloween gathering!
what a darling outfit!
The charm of this pumpkin romper lies not just in how utterly endearing it made my daughter look on her first-ever Halloween but also in how practical and well-made it turned out to be! From easily slipping into place over her diaper changes (thanks to those handy snap buttons) right down till maintaining their vibrant color post-washes – every aspect exceeded expectations by miles. Plus, comfort clearly hasn't been compromised here; she happily snoozed away after tiring herself out with all that candy-collecting fun while still donned up as a tiny orange pumpkin!
cool
precious!!