SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an incredible find this set turned out to be! I was initially drawn in by the unique bat print on the sweatshirt - it's not something you see every day, and I love pieces that stand out. Upon receiving my order, I found myself pleasantly surprised by how soft and comfortable the material of the sweatshirt is. It’s perfect for those days when there's a chill in the air but you still want to look stylish. Now onto my favorite part - that tulle skirt! It adds such a playful contrast to the darker tone of the top. The fluffiness is just right, not too overbearing but enough to make a statement. This ensemble really allows me to express my quirky yet chic style.
Received this set today and I'm absolutely smitten!
nice
I must say, this outfit has quickly become one of my favorites! The long-sleeve sweatshirt features an adorable bat print which gives off a cool vibe without being overly dramatic or childish – it strikes just the right balance between fun and fashionable for me. Moreover, its cozy fabric ensures maximum comfort throughout wear while also providing sufficient warmth during cooler weather conditions. As for that tulle skirt... oh boy! Its whimsical charm perfectly complements the edgier top creating an unexpectedly harmonious blend of styles within one outfit; moreover, its lightweight feel makes it incredibly easy and enjoyable to move around in as well!
This ensemble brought out my inner gothic princess with its dark, whimsical charm.
i was pleasantly surprised by how comfy this set is
This set is truly exceptional with its combination of comfort and style elements incorporated into both pieces making them equally impressive individually or together as they were intended! Starting with their shared color scheme featuring black tones dominating most areas except for white bats scattered across sweatshirts' surface adding some extra character into otherwise plain design – these little details are what sets apart great clothing items from average ones after all 😊 Then moving on towards skirts' construction emphasizing wearer's figure thanks to high waistline while simultaneously offering plenty room due airy multi-layered tulle material used – it's like having your own personal cloud surrounding you wherever go.
A fabulous find indeed!
this combo rocks!!