SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let me tell you about these shredding forks. They're simply out of this world I mean, they've totally transformed my BBQ prep game to a whole new level. Before I got my hands on them, prepping for a BBQ was no joke – it was time-consuming and honestly a bit of a drag. But now? It's like night and day difference! These bad boys have made everything so much smoother and quicker No more fussing around with knives or getting messy with your hands trying to pull apart that juicy meat. Just grab the forks and shred away! And let's talk about the fun factor here because it’s off the charts! There's something incredibly satisfying about using these tools - they give you that feeling of being an absolute grill master boss in your own backyard. You know what else is great? The quality. You can seriously feel how durable they are just by holding them in your hand. This isn’t some flimsy utensil set we’re talking about; these things are built to last through countless summer cookouts. But perhaps what really seals the deal for me is how versatile they are too! Whether you're dealing with brisket, chicken or pork ribs, these shredders handle all types of meat like champs making every barbeque session effortless. So if you're as crazy about BBQs as I am or even if you’re just starting out on your grilling journey, trust me when I say – get yourself one of these sets pronto! You won't regret it 😎🍖
I'm in love with these meat shredders! I used them at our last family cookout and everyone was impressed by how quickly I shredded the pork roast. Plus, clean-up is a breeze! 🙌
From pulled pork to chicken salad, they've simplified every meal prep.
Excellent
really happy i decided to give them a try
recommend
These claws have taken my BBQ game to the next level. 🍖🔥
great buy!
💕💕💕💕💕💕
Used them at our last gathering, everyone was impressed with the speed. 🍗👏
ok