SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌿💚 As someone who has always been deeply committed to environmental conservation, I consider myself a bit of an ecorior So, when I came across these biodegradable nursery pots, it felt like striking gold in the most literal sense! The paper material from which they're made is impressively sturdy and robust - perfect for holding my delicate seedlings as they begin their journey towards becoming fully-grown plants. I was so thrilled with my purchase that I recently ordered another set for my mom who shares an equal passion for gardening as much as I do! She adores her garden just as much (if not more!) than me and takes immense pleasure in nurturing her plants from seeds into flourishing blooms. 🌱
I'm so pleased with these paper pots! They're sturdy, biodegradable and perfect for my seedlings. The plant labels are a great bonus too!
Nice 👍
I'm absolutely thrilled with this purchase! As someone who has recently taken up gardening during lockdown, these biodegradable pots are just perfect for starting my plants indoors before transferring them outside. Plus, they decompose naturally which makes it easier on our planet – a win-win situation if you ask me! The included plant labels are very handy too; now I don't mix up my tomatoes with bell peppers anymore (yes, that happened). It’s truly an ingenious solution.
Eco-friendly and cute ❤️
The biodegradability of these pots is fantastic – no more plastic waste in my garden!
The moment I saw these eco-friendly paper pots online, I knew I had to get them. Not only do they help reduce plastic use but also make transplanting hassle-free because you can put the whole pot into the ground since it breaks down naturally over time - how brilliant is that? 😃 As for the plant markers, they're just icing on this green cake! No more forgetting which herb is which in my kitchen garden. These products have made gardening even more enjoyable for me!
Great product! Love that it's for the environment and practical at the same time. The labels are super useful as well.
No green thumb should be without this set! It makes planting easy and sustainable. I particularly appreciate the included identification tags.
I’m overjoyed with this purchase; it’s both earth-friendly and functional. The added plant tags make identifying plants a breeze.
Sustainable, durable, and efficient - exactly what I was looking for in nursery pots. Those little labels are quite nifty too!
This set has made gardening simpler while being kinder to our planet – couldn’t ask for more! Not forgetting about those helpful markers either.
Eco-conscious gardening at its best right here folks! These decomposable paper pots along with their accompanying label tags get two green thumbs up from me 👍👍