SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recently, I decided to give this car air vent perfume a try, and it's been a game changer for my driving experience. The installation was a breeze, and the sleek design adds a touch of elegance to my car's dashboard. The scents are nothing short of amazing - subtle yet distinct, creating a calming atmosphere that makes every journey more enjoyable. It's also a bonus that the scent lasts quite long, meaning fewer replacements and more value for money. Highly recommend for anyone looking to elevate their car's ambiance.
I was pleasantly surprised by this air vent perfume. The design is both sleek and understated, fitting seamlessly into my car's interior. The variety of scents provided was a delightful touch, each offering a unique and sophisticated aroma that transformed my daily commute into a more pleasant experience. What impressed me most was the longevity of each scent insert, maintaining a fresh ambiance without being overpowering. It's a rare find that marries functionality with aesthetic appeal so well.
The product earns a 5-star rating for its uniqueness among vent scent diffusers. It's popular even among people with high-end cars. The vent clips, possibly made of metal or aluminum, feel like quality and fit perfectly in my black Jaguar F Type R. I chose black to match my car, but there's also a silver option. It's ideal for those seeking a classier vent clip. Just remember to order extra scent sticks that can be used with your own fragrances or oils.
Absolutely amazing! The scents are amazing. I was really hesitant to purchase due to some of the negative reviews. I have an Alfa Romeo, and the holders that house the scent are top shelf, good quality. I will be purchasing more when the time comes. I am so happy I didn't listen to the negative remarks. Thank you for
I love my car clean and smelling good. This freshener came with a few different scents I can choose from. It also looks really sleek and goes with my Lexus interior. Best purchase yet.
Works well in my car. I was looking for something small and compact to add fragrance to my car, and this little gadget does not disappoint. The fragrance sticks lasted for thirty-plus days. Job well done.
I loved it; I'm still using a single cylinder, the smell is long-lasting, it's worth investing in this item.
I like most of the aromas. It's an easy-to-install solution.
I like how sleek it looks, the smell isn't super strong, and the scent is kind of fruity. I only use one and gifted the second one to my roommate. We both enjoy having a good smelling car with a modern piece that looks hard to spot when placed in the air vent. Highly recommend.
Really like that it's elegant and sleek-looking, and I also love the scents; they aren't too strong.
I love these! You can adjust how much scent you would like, and the smells are amazing. I'm obsessed and will be getting some for Christmas and birthday gifts.
I've had this for about three months now and just now starting to lose the smell of one of the many scents (it's still there, just not as strong). I live in Texas, so most air fresheners melt in your car, but this one is metal. It blends into my AC, and I love it.
Simple design, and they stay on the vent without falling. After the scent dries up, you can either replace the wick or, like I do, just add your own scented oil and make it as strong/weak as you want.
I like the design. Not too big or too small.
It meets my shopping needs; its aroma is delicious, and its presentation is very elegant. It looks very nice when installed inside the car and works perfectly.
Absolutely love the scents available in this pack. I still smell it after a month of use. Great buy.
Excellent choice, very impressed.
Love this product; it's non-intrusive and easy to use.
I like the modern design of these. They look sleek and not bulky on the dash.
These work great and are very nice looking. Installed for rear seats as well. Highly recommend.
The smells are good, not too strong like others. I'll give 5 stars.
I have never seen an air freshener like these. Pretty neat. I love all the packet scent sticks that it comes with. The pink packet smells lovely.
Loved this so much I bought my daughter one.
This item really surprised me; it smells good but not too strong, and it gives a good aspect inside the car. Highly recommended.
I love that they are not throwaway; you just refill them.
The only air freshener I will ever use again in my cars. They are sleek and look great in my AMG's air vents. Long-lasting, and I love all the scents.
Bought this diffuser to keep my car smelling good while driving. The diffuser is well made and sturdy.
The smell is really good.
The product's scents are strong, and it's been about a month now, and I still haven't changed the scent. Worth the price.
The smell lasts long. Love most all of them. Strong recommendation for this.
This product looks great and smells great. I can't quantify the longevity yet, but just by opening the foil packet to place the refill in the holder two days ago, the smell is still evident in my office. My car also smells great, maybe even a little too strong for the first couple of days.
The fragrance is very mild, probably better for a small car, as I can't notice any smell.
Will buy again.
I love the design and how easy it is to install.
Beautiful presentation and very pleasant aromas. Excellent product, thank you.
Love the scents, especially the lavender one. It keeps our car smelling fresh and clean all the time.
Easy to use and slips into the a/c ducts easily. We've used one fragrance so far, and it's very nice, not overwhelming.
Handy product with pleasant scents, but they don't last long.
Love the smells.
Smells great. I use one in my car and another on a fan in my home.
Good quality and great price. You can purchase different scent oils to replenish the stick once it dries out, which is what I did.
Excellent.
For those who say it doesn't smell, make sure it's open and that air is flowing through the vent it's attached to. Then the scent should be noticeable.
There are many scent options, and they are all pleasant without being overwhelming.
Nice product!
Initially, the scent is fantastic when taken out of the package, but after placing them in the holder and attaching to the vent, there's no smell, which is disappointing. The cylinder looks sleek, but the air freshener doesn't work as expected.
Absolutely love these! They have an amazing smell, high-end and elegant, not like standard car fresheners.
The overall appearance is nice, but the inserts don't smell pleasant, with maybe one good scent and the others being a waste.