SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a teether that would not only be effective but also appeal to my one's sense of fun and curiosity. This bear-shaped silicone teether fits the bill perfectly! The design is absolutely adorable, which instantly caught my baby's attention. But it isn't just about; this teether is as functional as it is cute. The soft yet durable silicone material provides just the right amount of resistance to help soothe those achy gums during teething time. Moreover, its size and shape make it easy for tiny hands to grasp and hold onto, fostering motor skills development in addition to providing relief from discomfort. I am also impressed with how easy it is to clean - a quick wash under warm water does the trick! Overall, I'm extremely satisfied with this purchase.
What a fantastic little teether! Our baby absolutely loves it.
Adorable bear teether
As first-time parents, we were unsure what kind of teethers would work best for our daughter during her difficult teething phase. We decided on this bear-shaped silicone option and couldn't have made a better choice! She loves gnawing on it throughout the day—the texture seems perfect for soothing her sore gums while keeping her entertained at the same time. Plus, she finds holding onto its bear-like structure quite amusing—it’s like having an extra toy! Another great aspect of this product is its durability: despite constant use (and abuse), there are no signs of wear or tear so far—an impressive feat considering how much she chews on it! Additionally, cleaning has been hassle-free too—just rinse under tap water or pop into a sterilizer if needed—and you're good to go!
The moment I saw this charming bear-shaped teether, I knew my niece would love it!
Perfect size, cute design, baby approved. Easy to clean too
When my grandson started showing signs of his first tooth coming through, he was understandably irritable due to gum discomfort—a common symptom associated with teething babies everywhere! My search led me towards buying him this bear-themed silicone teether—and boy did that prove beneficial in more ways than one! Firstly, the bear design was a big hit with him; he took to it immediately and seemed genuinely excited at the prospect of using it. Secondly, the silicone material is soft enough not to hurt his gums but firm enough for effective teething relief—a perfect balance indeed! The size is just right for his tiny hands, allowing him an easy grip on the product. Lastly, I appreciate how simple this teether is to clean—just a quick rinse under warm water or in a sterilizer if needed—and voila—it's ready for use again!
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