SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, I'm the kind of person who's all about a dash of fun and quirkiness to my kitchen. So when I came across this spoon, it caught my eye! This spoon is set apart not just by functionality but also by design - it's got a cat paw that makes it stand out from the rest. Every time I reach for it, there's an irresistible charm about it that brings a smile to my face. It sort of adds an element of joy to even the most mundane tasks in the kitchen. Whether you're stirring sugar into your morning coffee or scooping jam onto toast, using this spoon feels like playing with a cute little kitten. And it’s made from stainless steel so cleaning up after yourself is as smooth as butter on hot toast! No more scrubbing away stubborn stains or dealing with rust spots. So whether you’re enjoying a piping hot cuppa joe ☕️ or whipping up some comfort food 🍲 , using this adorable piece definitely ups the fun factor in your cooking routine while keeping cleanup super breezy!
love it! cute design
Picked up this funky spoon on a whim and I'm loving it!
so i bought this coffee spoon and...it's pretty awesome! not only does it do a great at mixing my coffee but it also looks super cool with its cat claw design. love how durable and sturdy it feels because of the stainless steel material.
This little spoon is just too cute 😻
arrived on time
This cute little spoon has become one of my kitchen essentials 🥄 Its adorable cat paw design always brings a smile to my face while enjoying a good brew ☕️ And thanks to its stainless steel material, cleaning is less bothersome.
recommend
Scored this spoon recently and it's a hit in my kitchen!
The cat paw design adds some fun to my coffee routine. And it's durable and super easy to clean Love it!
Super stoked with this lil' spoon I got! 💯 It's stainless steel, so no worries about it bending or breaking. Plus, the cat claw design is just too cute to resist 😻 Perfect for stirring my morning joe. Definitely brightens up my day!
This spoon stirs up my brew just right and its cool cat paw design always puts a smile on my face.
Adorable 😻