SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Embarking on the journey of introducing a new gadget to our furry friends can often be fraught with uncertainty. Yet, from the moment I unpacked this innovative litter box, it was clear that this experience was set to redefine our expectations. The setup process was a breeze, devoid of the usual complications associated with tech-oriented products. This ease extended to my cats, who, much to my delight, took to their new bathroom with the kind of enthusiasm usually reserved for a freshly opened can of tuna. 🎉 One of the standout features of this litter box is its built-in ozone deodorizer. In the past, my home was a battleground against the relentless assault of odors, a fight that demanded constant attention and frequent replenishment of various deodorizing agents. This clever feature has heralded a new era of freshness, allowing me to bid farewell to the perpetual cycle of buying and replacing traditional deodorizers. Maintenance has become a far less daunting task, with cleanliness being remarkably easy to uphold. 🌿
I'm pleased with this product; it's simple to maintain, comes with a user-friendly app, and both of my cats have taken to it well. Great work!
Encountered a glitch last week where an error message appeared that wasn't listed in the manual, but a second reset resolved the issue. Initially, my cat was reluctant, but eventually started using it without any complaints, and now she seems fascinated by watching it operate. I'm really happy I didn't go with a cheaper option that lacked a motion sensor to halt operation, as this one includes that safety feature, making it a much better choice.
Living in a space where every square inch counts, the decision to integrate a litter box into my furniture setup was not made lightly. Yet, the dual-purpose design of this litter box has seamlessly blended into my living environment, serving both as a crucial component of my pet's wellbeing and a practical nightstand. The most pressing concern for me was odor control. Sensitive to the harsh scent of cat urine, I was in dire need of a solution that could spare me the debilitating headaches triggered by lingering smells. To my amazement, this litter box has exceeded all expectations, maintaining an odor-free atmosphere even through periods of unintentional neglect, such as a hectic three-week span over the holidays. Assembly and maintenance have proven to be remarkably straightforward, removing any sense of burden typically associated with pet accessories. Despite its substantial size, which allows it to function effectively as a piece of furniture, it has demonstrated exceptional durability. Contrary to recommendations, it has withstood weights exceeding 10 pounds without any hint of strain. Its suitability for my single, small cat is beyond reproach, although I concede that households with multiple or larger felines might find the entryway a tad restrictive.
This product is a game-changer, transforming the dreaded task of litter box cleaning into something manageable. The biggest challenge has been sourcing liners that fit well, but we're adapting. The benefits include ease of cleaning, odor elimination, litter savings, and an aesthetically pleasing design. The downsides are the initial reluctance of one cat to use it, taking three weeks to adjust, the difficulty in finding compatible liners, and the initial cost. Despite these points, we're highly satisfied and recommend it to others.
Adopting my first automatic litter cleaner was a bit of a surprise size-wise, resembling a small domestic appliance, but it's a necessity for its functionality to cater to cats of all sizes. Our family includes cats ranging from small to large, and while the medium-sized one uses it without issue, our largest cat hasn't given it a try, likely due to size constraints. The device handles clumping litter well, efficiently dealing with both urine and feces. However, the waste compartment, though adequately sized, lacks depth, and the sensor doesn't always alert to uneven waste distribution, necessitating manual tray checks to ensure even spread. Despite this, it's a valuable addition for pet care.
I was skeptical about whether my 27-pound cat could comfortably use it, but he fits and seems comfortable. So far, it's living up to its promises. I'm just hopeful that its electronic components will remain reliable over time. My cats were initially cautious but are gradually becoming accustomed to it.
I regret not purchasing this litter box when my cats were still kittens. Its quiet operation and quality construction impressed me, and it's easy to assemble and disassemble for cleaning. Unfortunately, my cats, now over 21 lbs, find it difficult to fit and are hesitant to use the small entrance. I wished it was more accessible for them. Despite my hopes, it didn't suit my larger, older cats, and I had to return it, though I would consider it for future kittens. However, considering my current cat count, getting another kitten might push my husband's patience too far. The advantages of making this switch are manifold. The ease of cleaning has dramatically reduced the time and effort previously invested in maintaining a hygienic environment for our feline friends. The innovative design not only combats odors effectively but also contributes to significant litter savings over time, thanks to its efficient use of materials.
I sifted through numerous reviews and, despite my hesitations, decided to take the plunge. And now, there's no turning back for me. The days of scooping, topping up with fresh litter, or using air fresheners are long gone. There's no lingering odor; it simply works flawlessly. I found the concept intriguing and setting it up was straightforward. Trust me, it's completely worth the investment.
While setting up the box with the app presented some initial difficulties, the instruction manual offered solutions for virtually every potential problem. First, ensure your WiFi operates on the 2.4GHz frequency, which is a quick fix with most internet services. If the device seems pre-paired, follow the unpairing instructions in the manual, restart it, and try pairing again. Removing any foam inserts from the drum and disabling automatic cleaning can also help avoid unexpected activations. If you receive alerts about the box being occupied, confirm no cats are inside before commanding it to clean. Ultimately, the convenience of simply pressing a button to clean, without the need for hands-on maintenance, justifies the cost. Familiarize yourself with the manual for a hassle-free experience.
Setting it up was a breeze, and keeping it running smoothly has been effortless. This self-cleaning litter box deserves a five-star rating for meeting all my expectations—no daily scooping, no lingering odors. My little Napoleons adjusted to it immediately without any fuss. It operates quietly and accommodates cats of various sizes perfectly. I was initially skeptical about its self-cleaning capabilities, especially with "Pretty Litter," but it has exceeded my expectations flawlessly. Despite some minor glitches with the Instachew app, its functionality remains unaffected, proving reliable in every aspect. It's unfair to dock points solely for app-related issues, especially when the core function—cleanliness and convenience—isn't compromised, and when customer service is responsive and helpful. I wholeheartedly endorse this product and encourage others to give it a try. 😊💖👍