SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌱 I'm absolutely in love with this adorable hanging pot! The ceramic quality is top-notch and the cartoon animal design adds a playful touch to my home. It's perfect for my air plants, and it's so easy to hang anywhere. Every time I look at it, I can't help but smile. A must for plant lovers looking for something unique! 🐼
The cutest addition to my balcony setup – easy on the eyes and great for plant health due its ceramic build.
This hanging pot has been such an amazing addition to my kitchen window! Not only does it perfectly hold my favorite herbs, but its charming cartoon animal design also brightens up the room every day.
Lovely 🥰
Purchased two of these pots as gifts and they were very well received.
💚 As someone who appreciates artistry in everyday items, I found this hanging pot simply irresistible! Its delightful cartoon animal motif caught my eye instantly and now serves as a conversation starter whenever friends visit us at home. Moreover, its high-quality ceramic build ensures longevity while providing ideal conditions for plants' growth.
Such a fun way to display plants!
I bought two of these fabulous hanging pots - one each for me and momma bear 🐻 We both adore them: they're fun, they're functional and the ceramic is of excellent quality. They hang perfectly on our balcony railings adding a dash of color and fun to our green space. I'm already planning to get more! 🌿🌼
This little gem of a planter has brought so much joy to my home decor It's sturdy, cute, and perfect for small plants. Love it!
I recently purchased this cute little gem of a planter as a gift for my wife who adores quirky things. She was over the moon with it! The ceramic material feels sturdy yet retains an elegant look - quite impressive indeed. It hangs beautifully on our patio, adding charm to our outdoor space.
The quality this ceramic hanging pot exceeded my expectations - solid, durable with an adorable design. Highly recommend! 💯
If you're looking for something different than your usual plant pots then you've hit the jackpot here folks! This item brings together functionality and whimsy perfectly - making gardening even more enjoyable than before (if that's possible!). The fact that they are made from ceramics means they'll last longer too - definitely worth every penny spent!