SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful plate
I recently purchased this ceramic lucky cat dish, and it has quickly become a favorite in my home. The design is delightful - it's simple yet playful, making me smile every time I see it. It's perfect for holding sauces or small desserts, but the uses go beyond that. We've used it to hold snacks during movie nights and even as a jewelry tray on occasion! Its size makes it versatile without taking up too much space the table or counter. Plus, cleaning up after use is a – just rinse and wipe down. Overall, this dish adds character to any meal or gathering.
I love it
🐱💖 Absolutely love my new sauce dish!
Charming and practical, this cat dish adds personality to any meal!
Very cute🥰
Who knew something as simple as a sauce dish could bring so much joy? This charming little ceramic cat not only serves its purpose excellently but also brings an element of fun into our dining experience. Whether we're having sushi night at home with soy sauce or serving dessert dips at parties, this cute feline friend never fails to impress guests with its practicality and cuteness combined. And when not in use for food purposes (which isn't often), you'll find it by my bedside table holding trinkets such as rings and earrings!
no words can describe how much i adore this ceramic cat dish...
The cutie saucer is wonderful!
A delightful addition to my kitchenware.
This adorable ceramic lucky cat dish has been an absolute hit in our household! Its whimsical design effortlessly brightens up our dinner routine while providing us with a functional piece of kitchenware that we constantly reach out for - be it for dipping sauces at dinner time or sweet treats afterward! In addition to being incredibly useful around meal times, I've found myself using the dish outside of the kitchen too; sometimes storing small items like hair ties or paper clips in them because they are just too cute not to display all over the house! Easy-to-clean feature certainly seals the deal making this purchase worth every penny!
definitely worth every penny.
Cute, versatile and easy-to-clean
Beautiful, well protected and good size.