SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These retro oval sunglasses are a game changer! I've been on the hunt for a pair that would give me that vintage, and these hit the mark. They're not only stylish but also super comfortable to wear all day long. The lenses provide excellent protection from the sun, which is great because I live in sunny California. Would definitely recommend these to anyone looking for some cool shades! 😎
I'm absolutely smitten with my new sunglasses! They have this chic retro look that adds an extra layer of style any outfit. What's more, they fit perfectly - no slipping or sliding down my nose. And let's not forget about their top-notch UV protection - my eyes thank me every time I step outside!
Love it!
I bought these as a gift for my wife who loves anything vintage-inspired. She adores them! Says they're comfy and lightweight plus she gets compliments everywhere we go when she wears them out. The quality seems high-end too; you can tell just by holding them in your hands.
Perfect fit with a vintage vibe. Highly recommend!
The moment I put on these glasses, it was like stepping into a 60s movie scene – so nostalgic yet incredibly trendy at the same time! Not only do they make me feel glamorous and confident, but they also offer fantastic sun protection without compromising visibility.
👌 These sunglasses are everything: fashionable design meets practicality here folks! Their unique shape draws attention while still being versatile enough to match various styles of clothing; perfect for those days when you want an effortless standout look!
I love these glasses! The oval shape is so flattering and the vintage vibe is right up my alley.
Got these as a gift from my boyfriend - he knows I'm all about that chic retro style. These shades didn't disappoint! They're super cute and do an job at blocking out the sun.
These glasses are both fashionable and functional. A great buy!
Bought these for myself after seeing them online - best decision ever! They’re lightweight, fashionable and have superior UV protection. 😎
Absolutely in love with this pair of glasses – it’s like wearing a piece of history with its classic design while enjoying modern comfort and functionality!
You know what’s awesome? When functionality meets fashion – exactly what happened with these lovely retro-style sunnies 😍 They shield my eyes effectively from harmful rays while making sure I’m turning heads wherever I go!
Awesome! 😍
As someone who has always had trouble finding sunglasses that suit me well due to having quite a small face, these are perfect! They have an amazing fit and the retro design is just so stylish. Plus, they really do protect your eyes from the sun's glare. Couldn't be happier with my purchase!
I got mine last week and haven’t stopped wearing them since then – such an elegant touch to any attire plus top-notch glare reduction 🙌