SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earrings have an undeniable charm that makes them simply too adorable to resist! Their size is just perfect, striking the right balance. They are designed in such a way that they effortlessly blend with any outfit, adding a lovely touch of elegance and sophistication. It's not only trendy but also timeless. These earrings have a certain classy vibe about them. There's something about their overall look and feel that screams 'class'. The compliments I've received while wearing these earrings are countless. Friends, family members and even complete strangers have noted how beautiful they are; some asking where I got them from due to their unique appeal! These sweet words serve as testament to the allure of these cute little adornments - they're truly eye-catching! 😍
wow these studs are something else... subtle yet striking with their white floral design... i love how versatile they are... can be worn at work or out on the town... definitely my new go-to accessory 🌸
I've received countless compliments every time I wear them. Friends, family, even strangers are drawn to their unique charm. 💎These little adornments are eye-catching without being overbearing
They're now my favorite accessory 💕
😍
every time I wear them, people can't help but notice how lovely they are
The balance between size and design in these earrings is spot-on. They’re eye-catching without being overbearing.
these earrings are a dream! 💖
I adore how effortlessly they blend into my wardrobe🌸
So chic
these studs are my new favorite! they add a touch of elegance to every outfit I wear. love them!
wow
Absolutely in love with these studs! 😍
Lovely
so chic...these earrings have become my favourite accessory 💕 they strike an amazing balance between size and design truly irresistible!
Beautifully designed