SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎃 These honeycomb pumpkins are just adorable! They added a festive touch to Halloween party. Quality great and they were so easy to hang.
I love how these decorations capture the spirit of fall perfectly. The vibrant orange color really pops and brightens up any room.
These paper pumpkins have been a hit at our Thanksgiving dinner, everyone loved them. Durable, beautiful, and simple to use - what more could you ask for?
i'm impressed the quality of this product... it's made from durable paper that looks stunning when hung up!
The cheerful atmosphere these bring into my home is unmatched! I used them for an autumn-themed event and received many compliments on their playful design.
Bought these for my kids' classroom Halloween party. They were lightweight which made hanging them super easy, plus they look amazing!
Super cute pumpkin decor! It's perfect for capturing that cozy fall vibe throughout the house.
If you're looking for something fun yet elegant to spruce up your holiday events then these are perfect 🍁
wow..these honeycombs add such a unique touch of elegance in decorations...
This isn't just decoration; it's artistry captured in high-quality paper form. Loved using it during our thanksgiving celebration last year.
Seriously can't get over how quick & stress-free setting these up was - no fussing around with complicated instructions or tools required 👌
good
saw these at a friend's house and had to get them for myself. they're high-quality and really easy to hang - love them!
my autumn-themed events have never looked better thanks to these decorations. they're vibrant, fun, and super easy to use.
got these on a whim but i'm glad i did...they've added such a cheerful atmosphere in our home 🍂
brightened up my thanksgiving dinner with this lovely decor everyone asked where I got them from couldn't be happier with the purchase
wanted something different for Halloween party came across this product instantly fell in love looks great feels sturdy thumbs up 👍🏻