SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐⭐⭐⭐⭐ I am absolutely thrilled to share my uncontainable excitement regarding my new compact greenhouse! The size of the structure is simply perfect - it fits snugly into the available space in my garden, yet doesn't compromise on providing ample room for all of my cherished babies. It's like a mini paradise that has been designed with both practicality and aesthetics in mind. One feature that truly stands out is the-up zipper door. This ingenious addition makes access to the plants incredibly easy, allowing me to tend to their needs without any hassle or discomfort. Whether it's watering them, pruning them or just checking up on their growth progress, this simple but effective design detail ensures that all these tasks are an absolute breeze. Assembling this compact greenhouse was another aspect that deserves high praise. The process was as easy as pie - straightforward instructions made it possible for even a novice like me to put together this beautiful structure effortlessly and swiftly. When evaluating its cost-effectiveness, I can confidently say every cent spent has proven its worth tenfold. Not only does it provide a safe and conducive environment for my plants' growth but also significantly enhances my gardening experience by making everything more organized and efficient. The joy derived from seeing your beloved plants thrive in such an accommodating environment cannot be quantified monetarily. My gardening experience has become more pleasurable than ever before thanks to this fantastic product! To sum up: if you're looking for something which marries convenience with functionality while still being pleasing on the eye - look no further than this compact greenhouse!
I'm genuinely impressed with this compact greenhouse cover! 😊 It offers plenty of room for all my seedlings while taking up minimal space in my garden area. Its 4 tiers are perfect for organizing different types of plants separately which helps me keep track easily. Also, assembling was straightforward with clear instructions provided.
Great!
Size not too big and not too small, perfect
If you're looking into buying something efficient yet affordable to protect your precious greens then look no further. This 4-tier mini greenhouse cover is a godsend!