SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who hits the road pretty often for work, I've got to tell ya, it's like my assistant in keeping all of my digital accessories sorted. We're talking cables, chargers; you name it and this bad boy keeps them all in one place. It's like having your very own little tech hub right there in your bag. Before I had this thing, my life was chaos. Every time I needed to find something - be it a cable or charger - I'd have to rummage through my stuff like a mad just trying to locate what I needed. And let's not even talk about the tangled mess that awaited me every single time! But now? Oh man! Everything is so neat and tidy thanks to this nifty organizer. It’s as if Mary Poppins herself came down from the sky with her magical bag and waved her wand over my messy gear stash. And when you're on-the-go as much as I am, trust me when I say that knowing exactly where everything is becomes crucially important. The amount of stress relief alone is worth its weight in gold. It’s like going from zero to hero overnight – no more frantic searches through an endless abyss of wires before those big meetings anymore. Instead of scrambling around at the last minute trying desperately to find what you need among a sea of similar-looking items, everything is right there where you left it - organized perfectly within arm’s reach. So yeah buddy! If anyone out there travels frequently or simply needs some order amongst their tech gear madness at home or office – get yourself one these organizers pronto! You’ll be thanking yourself later because honestly? This thing is nothing short of being an absolute lifesaver.
so happy with this purchase 🤩 the size is perfect - compact yet spacious enough to store all my essentials. plus it's super durable
I couldn't believe how much I could fit into such a small package! This thing has become indispensable on my travels.
what an amazing little organizer 👍 no more tangled cords or lost earbuds during trips
The best part about this product? It’s lightweight but sturdy. Doesn’t add any bulk to your luggage but protects your accessories like a champ!
finally found something that can keep up with me and my tech gear when i'm on the go 💼🌎
Wow, what a fantastic buy! This travel organizer makes packing so much easier. Before, I'd always end up forgetting something at home or losing it in transit.
pretty good