SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a perfect bed for my dog, and I'm thrilled to say that this indoor pet bed surpasses all expectations. It's incredibly soft and comfortable - my little buddy has been sleeping soundly since we got it. The material is durable and withstands his occasional digging fits, which is definitely a relief. Cleaning is also a breeze; I just toss it in the washing machine and it comes out looking as good as new. Not only does this product offer comfort but also adds a stylish touch to our home decor with its sleek design.
👍 this pet bed is a little slice of heaven for my fur baby!
Best purchase ever!
As an owner of two cats, finding a cozy spot they both agree upon can be quite challenging! However, this indoor pet bed has made things easier for us. Its plush texture seems irresistible to them; they spend hours lounging around or playfully wrestling on it without causing any damage to the fabric. The warmth provided by the bed keeps them snug during colder nights too! Plus, its neutral color scheme blends well with our interior aesthetics.
no more cold floors for my furry friend 🐾
A cozy haven for my cat.
This indoor pet bed has become an absolute favorite of my furry friend! He used to sleep scattered all over the house but ever since we bought him this bed he hasn't left it once except for meals or walks outside. It's spacious enough for him yet gives off that secure feeling he loves when curling up into a ball at night time. What really stands out about this product though is how easy maintenance is - quick wipe downs are usually sufficient but even full washes don't cause any wear or tear!
A definite must-have if you want your pet to feel loved 💕
This pet bed is a hit!