SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this bed for our fur baby. The chic bow design is just too cute and adds a nice touch to our living room! 👌
I'm so happy with this purchase! It's soft, breathable, and my pet seems to love it. Plus, the removable pillow makes cleaning a breeze.
This bed perfect in every way - comfortable material, easy-to-clean features, and an adorable design that fits right into our home decor.
The detachable pillow feature is genius! Now I can keep my pup’s sleeping place clean without any hassle.
My cat loves her new resting place. It's made from 100% cotton which keeps her cool during hot summer days.
Absolutely love it!
i really like how this bed has two sizes available. i bought the larger one for extra comfort and my dog hasn't left it since!
If you're looking for something stylish yet comfy for your little friend then look no further. This product ticks all the boxes
all-cotton material feels gentle on my pet’s skin...and she absolutely adores her new sleep space!
Bought this as a gift for a friend's puppy shower; they loved it! Said their puppy curled up in it immediately 💖
my cat and i are both happy with the purchase...she because it’s comfy and me because it looks great in our living room 🐾
This product is perfect for small pets like mine who love their comfort! The all-cotton fabric makes it even better.
No more dirty pet beds 👍
i got the larger size for extra comfort and my furry friend couldn’t be happier...he practically lives on it now 😻
Loving how chic yet cozy this pet bed is! Plus, the removable pillow feature keeps things fresh and tidy.
Just the right size and super comfy for my pet. Highly recommend!
The chic bow design is a winner! Adds elegance to our home.
A great buy indeed!
Loving the 100% cotton material, it's so gentle on my pup’s skin.
This bed isn't just good looking but also very practical its detachable pillow.
My cat loves this cozy spot! The breathable fabric keeps her cool all day long.
Bought the larger size for extra comfort - best decision ever made!