SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our daughter has been absolutely delighted with this adorable baseball cap, which has instantly become a firm favorite in her wardrobe. The design, featuring cute cat ears, immediately captured her attention and interest. It was love at first sight for our little one - the moment she laid eyes on it, she couldn resist putting it on straight away. From that point onwards she hasn't shown any inclination to take off the hat. Whether we're indoors or outdoors; whether it's playtime or downtime; no matter what activity is being - this charming baseball cap remains firmly in place atop her head! Such is the appeal of its delightful design and comfortable fit. One particular feature that we as parents appreciate immensely about this product is its adjustability. As children grow rapidly during these formative years, having clothing items that can adapt to their changing size is incredibly valuable and economical. This baseball cap comes equipped with an easy-to-use adjustment mechanism that ensures a perfect fit every time. As our daughter grows taller and matures physically over time, all we need to do is make minor tweaks using the adjustable strap at the back of the cap to ensure it fits snugly yet comfortably on her head without slipping off or feeling too tight. This adorable cat ear designed baseball cap has not only been a hit with our daughter but also won us over due to its ease of use and adjustability features. It's more than just an accessory – it’s something she cherishes dearly while providing practical benefits for us as well. 🥰🥰🥰
🐾 Absolutely smitten with this cap! My kiddo adores the cat ears and it fits perfectly. It's not just a hat, but also a fun accessory that my child loves to wear even inside the house. Great buy!
just love it!
no caps can beat this one in cuteness 😍 adjustable fit is perfect
💕 Can't get enough of this adorable cap! My little daughter is all about the cat ears. Not only does it fit like a dream, but it's also become her favorite accessory to wear around the house. Totally worth the purchase!
cuute
This ball cap has been an instant hit with my daughter